Hello! I'd like to calculate index in the dashboard. How can I add calculation in the dashboard? For example, I create top-2-box in the dashboard of check-in, lounge and boarding, then I'd like to calculate Ground Service Index of each month by multiplied each service item with correlation figure and sum all the figures divided by sum of correlation figure. Check-in 84.1%*0.47 =39.4 Lounge 63.9%*0.46=29.3 Boarding 79.3%*0.56=44.0 then (39.4+29.3+44.0)/(0.47+0.46+0.56) = Ground Service Index =76.0 Kindly please advise how to create dashboard and add calculation. Thanks and best regards, Tick
Hi @JenCX Thank you so much.
Hi @Bhushan, Thank you for your explanation, it's very useful. Thanks again.
What is difference between "end date" and "recorded date"? I understand that "end date" is the date when respondent submitted the survey, while "recorded date" is from system. I'm wonder why some end date is difference from recorded date by 7 days. Please help.
Hi Jpardicusick,, Thank you for your suggestion. I try to create dashboard with customer sat index for each group. I will let you know when success. Thanks, Tick
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
