how to create dashboard

Question

Hi expetise,

I need your help, I would like to create dashboard for multiple response question.  For example; I ask customers to tell us about the areas (15 areas) to made you fly with us and allow customer  to answer 1st, 2nd, 3rd.  However, I don't know how to create dahsboard for this question.

Another question; I need to create Customer Index on each category.  For example; Ground Service are comprised of Check-in, Lounge, Boarding, arrival services, and I'd like to know what is the customer satisfaction index on Ground services.  Normally, I use correlation of each service to overall satisfaction with airline performance and use the correlation data to weight it.

Please help.

Best regards,

Tick

JenCX · Accepted Answer

Hi @Tick, I'm not sure if you're asking how to do it or how to display it, but if it's the former here's my suggestion:For ranking or categorizing, I like to show the category as a stacked bar with the category. I find that in that format, my stakeholders can easily digest how important something is to the respondents overall. It's hard to make a suggestion regarding your index without knowing how your survey is comprised but your methodology seems to make sense. I think it's more important that you're consistent in how you measure that, if it's an internal-only measurement and you're not trying to benchmark against an industry with that index.

Tick · Answer

Hi Jpardicusick,,Thank you for your suggestion. I try to create dashboard with customer sat index for each group.  I will let you know when success.Thanks,Tick

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