Yes.I had two issues: first, the email not going out was because my connection to UAT environment was broken. Note that this issue applied to my UAT test environment. Every time UAT refreshes, you lose the connection in Qualtrics - it needs to be updated to point to the new/refreshed UAT environment. I fixed this and my emails worked great for one day! then they stopped working again, and this was caused by issue #2, which was resolved through Qualtrics ticket:from Qualtrics: "Our engineers released an update and that caused the error we ran into. In particular, we received the error whenever the workflow rule or conditions were edited. This caused the 500 errors, and our engineers released another update that resolved this issue."). also, from Qualtrics on June 8: "The fix that was rolled out will apply to all newly created actions. Issues in actions that were created before the update may not be fully resolved. Any actions created from here forward should be free of issues"
Thanks. I figured out the problem - i had to set up a new prod account and clone a new action and tie that action into the prod account. I had difficulties setting up the prod account (we use SSO) - the solution was to close down all browser windows, click to add the prod account to the action and use the login associated with a special non-SSO account i have set up. this worked, so I am all set!
Thank you! This does look like it does exactly what I was trying to do. I will give it a try at some point today!
Thank you - it's definitely helpful to see that I can go to the Actions tab to see errors. However, this does not help my problem (when I go to the Actions tab, I see nothing from my recent tests). Things were successful until yesterday - now it looks like no connection is being made at all between Salesforce and Qualtrics (even though Salesforce is definitely still sending the message). I've reset my account login to makes sure it's still pointing to UAT, and still no connection. It falls into a black hole after Salesforce sends out the outbound message, and I'm not sure where to troubleshoot. (I opened a Qualtrics ticket yesterday, but they are slooooow to respond)
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
