the outbound message from salesforce is working fine in salesforce sandbox, but i get this error when i run from PROD. Any ideas how to troubleshoot? Is there something i need to do to allow this survey to send from prod? (this is our first deployment)
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We had this too and after much troubleshooting, found out that the emails were firing correctly but the debugs were sent in a batch erroneously. I'd recommend reaching out to support to see if that was the case for you too.
Thanks. I figured out the problem - i had to set up a new prod account and clone a new action and tie that action into the prod account. I had difficulties setting up the prod account (we use SSO) - the solution was to close down all browser windows, click to add the prod account to the action and use the login associated with a special non-SSO account i have set up. this worked, so I am all set!
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