Wow, 70% is very high for a response rate for exit. Ours is around 55% which we feel is pretty good given industry norms. How is your survey delivered/embedded as part of the separation process? Is it a task they get as part of a list of tasks?
We have the same issue. We send to work email if they are leaving in the upcoming two weeks, but don't have a way to send to their home email, if they leave the same day they give notice, for instance. Currently we are not importing home email into our participant list, but if we did, is there any logic we could use to either send to both or send to one or other based on Last Day Worked, which is one of the fields we have available. Would love to hear how others are handling this.
Re-posting to see if anyone else is doing this. We hope to implement this year. How are you categorizing? How are you showing what types of comments are coming in, during different intervals, using demographic values like business group, etc.?
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