Hi everyone!I was wondering if anyone has used Text Analytics to set up workflows, triggering a ticket/email to be sent if customers leave comments about a particular topic (such as a bad experience), but needed a fair bit of content and follow up options for the ticket that is raised. Basically we want to capture our members who are having a hard time or are talking about leaving the organisation. We don’t want to double up on tickets though so is there a way we can check whether a ticket has been raised for a member in say the past 30 days before triggering another one?I’d love to hear about any experiences you have had with something similar in your organisation, how it worked, what were the challenges, things to consider etc!Many thanks in advance!
Hi! Apologies if a similar question has been asked, I've looked around without much luck.I want to include a smiley face and unhappy face at the end of an email being sent from Outlook (not sending from Qualtrics), asking readers to respond whether they found the email content useful or not.If they select the smiley face I want it to take them to a customised end of survey message. If they select unhappy face, it will take them to a survey question asking for further information and then after that the default EOS message.I have set up embedded data (Sentiment) and then including ?Sentiment=happy and ?Sentiment=unhappy to the end of the survey link, then embedded each behind the relevant image in the Outlook email.I have tried different survey flows (Branch where Sentiment = happy and adding the customised EOS message after this) but it's not working, perhaps because there are no other survey questions it can relate to and being outside of Qualtrics (email from Outlook)?Any suggestions
Hi, apologies if this question has already been asked, I can't seem to find an answer and I'm new to Qualtrics!I have set up a test in Qualtrics with a total of 30 questions, with timing (putting each question in it's own block and I've then added branching to check how much time has passed using Q_TotalDuration before advancing to the next question and if the time is up, ending the survey). I'm using the Scoring function to provide the final score at the end of the survey.I'm trying to work out a way to show the score as a total out of 30 regardless of how many questions have been answered during the set time limit. At the moment once the time runs out, the score is showing as a total out of the number of questions the respondent managed to answer during the limit but I need it to be out of 30. I do not have any forced responses. I'm not the best with JS but am willing to give anything a try! Please let me know if you need more info.Thanks in advance for any help!
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