When creating the ticket task, I see where I can edit the data that will go in the email notification but we are wanting to edit some of the aesthetics. -Edit from name and email -Remove Created date -Edit font -Color changes Is there a way to change these things? Note, this isn't for an email task but for a ticket task notification email. !
We have a survey available to our clients anytime (not a push) with an API that pulls the client/account data from CRM based on their email. We have seen a couple times a month that a survey response gets duplicated – so the exact response comes in twice. Then the actions we have set up are fired twice. Has anyone seen this issue, have any ideas why this is happening, and is there any way to prevent it? I assume it’s due to lag where the respondent is able to click the submit button twice, but I have not been able to replicate the issue.
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