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Survey Responses Occasionally Duplicate

  • June 11, 2020
  • 1 reply
  • 306 views
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We have a survey available to our clients anytime (not a push) with an API that pulls the client/account data from CRM based on their email.
We have seen a couple times a month that a survey response gets duplicated – so the exact response comes in twice. Then the actions we have set up are fired twice.
Has anyone seen this issue, have any ideas why this is happening, and is there any way to prevent it? I assume it’s due to lag where the respondent is able to click the submit button twice, but I have not been able to replicate the issue.

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    • JRoyal
    • September 4, 2020

    This is happening to me right now. I have an action to fire a google web app script upon every completed survey. It appends a record to a google sheet. Worked flawlessly for the first 2k records or so - not a single duplicate or drop - but now I'm seeing some duplicate records being written to the google sheet a few minutes after the first entry.

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