Hello!I have a remote opportunity for a CX Professional skilled in CX Dashboards and Insights/Analytics! I have a small but mighty team, and I’m looking for a new team player who can manage multiple projects at once, collaborate with a fast-paced and close-knit team, build relationships with stakeholders, is detail-oriented, and loves bringing data to life. Sound like a good fit for you? Click the link below! The posting will only be open until Tuesday, May 14th, so don’t delay if you’re interested! Bright Horizons Customer Insights Analyst Any questions, please reach out to the recruiter: heather.everistgill@brighthorizons.com Thank you!
Hello!I’m starting a 2nd round of interviews for an Analyst to join my team. Both candidates say they have experience building dashboards and turning data into stories. In the past, I’d have candidates share a prior project/study they’ve worked on and present it to me so I can see how they represented and displayed the data, how they spoke about it, how they answered my questions, etc. Our hiring process has changed so I’m only able to ask questions and I’m not able to do any sort of assessment or ask to see their work. I welcome any and all suggestions on how I can really drill into their experience in a conversation without seeing examples. Thank you! Carrie
Hello!We are using the Location Services question in one of our forms. The response shows as a Location ID in the D&A Results. We’ve tried to create an Embedded Data field that captures the response with no luck. The results keep populating as the Location ID, that appears to be autogenerated in the Location Directory, so it is not helpful/irrelevant to us. Does anyone know if there is a code to help us get the results to populate as the Location Name?? Also, WHY is it like this?? 🤣 Thank you!
Are you looking for a new job and want to work remotely? Keep reading!Do you love all things CX? Are you a SME on the Qualtrics CX Platform for developing surveys and dashboards?Enjoy managing projects and working with stakeholders to design and implement their CX projects? Love to collaborate, innovate and think outside the box? I want to talk to you! Click below to read more about the role and to apply now!https://careers.brighthorizons.com/us/en/job/JR-071191/Manager-Customer-Voice-Remote
Hi,I have a multiple choice question in my survey and each of the answer options is piped text from the embedded data in the contact list. The question asks which of their children are enrolled in a program and then each answer option contains the name of one of their children, so we pipe the text for the answer option from fields Child 1, Child 2, Child 3 in the embedded data. Here's the issue: The piped text shows correctly in the survey and the user can select the options they need, however, when I export the survey results, the response doesn't actually show the child's name the user selected. Instead, it shows ${e://Field/ChildName1}, which is the code for the piped text in the question response. What am I missing?? Thanks!Carrie
We recently started a new survey and only want to share scores/comments with our stakeholders that meet a certain response count threshold. Through quite a bit of trial and error and then confirming on the support site, I have learned that the response count threshold isn't actually compatible with any widget including comments (Response Ticker or Record Grid). Nor is there a way to add comments to any of the widgets that are compatible with Response Count Threshold. This results in my having to export ALL comments and manually exclude those that don't meet our threshold. Has anyone had luck finding a work-around to this?
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