Hi All,

I've raise this in a couple of product ideas but nothing is happening. The subticket system is a great idea but there is no notification when either the owner or issuers replies in the comments box. Therefore, tickets can be left unprocessed for quite some time unless you are actively going through all your tickets every day!

The closest I have got is to use the 'send email' but that may be a problem if you want to keep all the information in one place (data privacy issues) and also a normal emailing task won't allow the sending to team names. it wants actual email addresses. Something which I've not yet been able to hack via API and get a list of emails (https://community.qualtrics.com/XMcommunity/discussion/19563/obtain-list-of-email-addresses-from-roleid-equiv-of-teams-list-in-ticketing)

Here's another post I was working on to find out how the issuer of the subticket could have access to reply to the subticket: https://community.qualtrics.com/XMcommunity/discussion/12204/setting-up-access-rights-for-tickets-and-ticketing

Has anyone found a work around for this?

Some product ideas associated to this:
https://community.qualtrics.com/XMcommunity/discussion/9717/sub-ticket-enhancements

Thanks in advance

Rod Pestell