Tickets - Can I show a file uploaded in the Ticket itself? | XM Community
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Tickets - Can I show a file uploaded in the Ticket itself?

  • 15 April 2019
  • 3 replies
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I am using Embedded Data fields to help display key pieces of information in the ticket.
What can I do to get any files uploaded in the survey to display in the ticket view?
Right now the only time I see the files uploaded are if I view the "Show Full Record" - which can get lengthy to scroll through.

Suggestions?
!
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Best answer by Anonymous 15 April 2019, 21:36

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3 replies

Hello @JSwiez ,

You can pipe in the file URL in the ED and pass this ED as ticket data.
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Perfect! Thanks!
It doesn't show direct, but at least it is just a click away. Thank you so much!
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!

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