Tickets - Can I show a file uploaded in the Ticket itself? | XM Community
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Tickets - Can I show a file uploaded in the Ticket itself?

  • April 15, 2019
  • 3 replies
  • 11 views

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I am using Embedded Data fields to help display key pieces of information in the ticket. What can I do to get any files uploaded in the survey to display in the ticket view? Right now the only time I see the files uploaded are if I view the "Show Full Record" - which can get lengthy to scroll through. Suggestions? !

Best answer by Anonymous

Hello @JSwiez , You can pipe in the file URL in the ED and pass this ED as ticket data.

3 replies

  • 0 replies
  • Answer
  • April 15, 2019
Hello @JSwiez , You can pipe in the file URL in the ED and pass this ED as ticket data.

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  • Author
  • 12 replies
  • April 16, 2019
Perfect! Thanks! It doesn't show direct, but at least it is just a click away. Thank you so much!

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  • Author
  • 12 replies
  • April 16, 2019
!