Tickets - Can I show a file uploaded in the Ticket itself? | Experience Community
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JoseS
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1 year ago
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Tickets - Can I show a file uploaded in the Ticket itself?

  • Apr 15, 2019 7:30 PM UTC
  • 3 replies
  • 47 views
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I am using Embedded Data fields to help display key pieces of information in the ticket. What can I do to get any files uploaded in the survey to display in the ticket view? Right now the only time I see the files uploaded are if I view the "Show Full Record" - which can get lengthy to scroll through. Suggestions? !

Best answer by Anonymous

Hello @JSwiez , You can pipe in the file URL in the ED and pass this ED as ticket data.
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3 replies

  • Anonymous
  • Answer
  • Apr 15, 2019 7:36 PM UTC
Hello @JSwiez , You can pipe in the file URL in the ED and pass this ED as ticket data.
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    • JSwiez
    • Author
    • Apr 16, 2019 1:31 PM UTC
    Perfect! Thanks! It doesn't show direct, but at least it is just a click away. Thank you so much!
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    • JSwiez
    • Author
    • Apr 16, 2019 1:32 PM UTC
    !
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