Hi, does anyone know who to reach out to if you haven’t been assigned an account manager? I had an account manager who stopped responding to emails a few months ago and I assume they left the company. When I log-into the Customer Success portal as Qualtrics recommends, there is nobody listed for me to contact.
We have questions about our Website & App Insights part of our license and want to set up a call.
I refer all of my research and evaluation clients to Qualtrics because of the amazing customer service so this has been a real disappointment.