The issue is that my OptOut link in the bottom of this email invite I'm sending has this code: ${l://OptOutLink?d=here}. If a person clicks this they are taken to the Qualtrics page which allows them to click a link to unsubscribe from that panel. There is a second link that allows them to be removed from ALL panels. When I tested this and clicked the first link, it does *not* opt me out in the Directory's "Opted In" column. It just changes my phone number to "-1". If I click the *second* link, it changes the Directory "Opted In" column to "No".
I feel like this is kind of sketchy as I feel like the opt out link for this "survey" should do the latter, not the former. Is there a different piped text code than "${l://OptOutLink?d=here}" that I can put in my invitation that would set them to "No" in the Opted In column in the Directory? I guess I'm saying that if this is a registration survey, the act of "opting out" would mean that people want to be fully opted out (i.e. not contacted by us at all) not still be opted IN with a phone number of "-1".
Or is this it in terms of opt out options and the recipient is responsible for hitting that second link? And so then I, as a matter of good practice and housekeeping, would just have to periodically delete everyone from the Directory that has a phone number equal to "-1" and, in the in-between times, make sure I'm using a sample filter similar to "phone number NOT equal to -1"?
Thanks!
Best answer by MohammedAli_Rajapkar
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