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Discussions about XM, CX, EX or Strategy and Research.

884 Topics
AnneG
Level 3 ●●●
AnneGLevel 3 ●●●
posted in CX Dashboards
How are people handling response rate tables?

I know that they have recently added functionality in Vocalize so you can show some basic response rate data for individual distributions, but I need to show at the survey level, divided by our fiscal quarter. So I am still maintaining response rate tables in Excel and then importing to Vocalize and displaying as an image in my dashboards. Have to replace the table manually every week. (Doing this manually also allows me to exclude emails that came back undeliverable . . . I just subtract the # of bounces from my total sent.) Wonder what others are doing to accurately display this key data to stakeholders in the way that works for your company.

793
Akdashboard
Level 4 ●●●●
6 years ago
Poppy
Qualtrics Employee
PoppyQualtrics Employee
asked in CX Dashboards
Using text topics in a dashboard?

I used the text tool to create a whole bunch of text topics, but now I am having difficulty getting these topics into my dashboard. Is there any way to get them into a widget?

1395
Poppy
Qualtrics Employee
6 years ago
Dax
Qualtrics Employee
DaxQualtrics Employee
asked in CX Dashboards
Combining scale points on dashboard

My CX survey has a matrix table question that asks clients to rate a couple of different factors on a 5-point Likert scale. I'd like to have the top/bottom box values for each of these statements displayed together in one widget on my dashboard. What's the best way to do this?

2235
Akdashboard
Level 4 ●●●●
6 years ago
Poppy
Qualtrics Employee
PoppyQualtrics Employee
asked in CX Dashboards
Mapping "Other" option text into a dashboard

I have an "Other" option where I allow text entry, but when I tried to map my test responses over to Vocalize, I wasn't able to find a way to select the text entry box in the data mapping. Is there any way to get that data into my dashboard?

372
A
6 years ago
Dax
Qualtrics Employee
DaxQualtrics Employee
asked in CX Dashboards
How can I measure completion rate in a dashboard?

We are changing some things on our CX survey, but our executive team is worried that it will affect our completion rate. Is there a way to put a measure of our completion rate into the dashboard so that we can monitor it closely?

554
JakeW
Level 2 ●●
6 years ago
Dax
Qualtrics Employee
DaxQualtrics Employee
asked in CX Dashboards
Response counts don't match between data & Vocalize

There aren't any filters on my widget or my page, but there is still a discrepancy between the response counts showing in my widget and in my Data & Analysis tab of my survey. Did I do something wrong?

454
Dax
Qualtrics Employee
6 years ago
Goldie
Qualtrics Employee
GoldieQualtrics Employee
asked in CX Dashboards
Building a Compliance Dashboard

I'd like to make a compliance dashboard. I run a training program and want to see how many of the people in the program have passed off certain quizzes. I have already built out the surveys to include the user's name and whether or not they passed in the Embedded Data. Is there a widget I can build that displays all of the different quizzes and whether or not they passed?

161
JakeW
Level 2 ●●
6 years ago
Barnaby
Qualtrics Employee
BarnabyQualtrics Employee
asked in CX Dashboards
Adding HTML to Descriptive Text widget?

I am putting together an "FAQ" landing page on my Vocalize dashboard to answer my dashboard viewer's questions. I want to include links to a few other pages that give a better explanation of our CX program, but I can't figure out a way to put HTML into a Descriptive Text widget. Any suggestions?

541
AnthonyR
Level 4 ●●●●
7 years ago
Poppy
Qualtrics Employee
PoppyQualtrics Employee
asked in CX Dashboards
Restricting a User's Dashboard Data Access

I have a dashboard where each of my employees can see their CSAT scores over the past week. I don't want them to be able to see each other's scores. Do I have to restrict their data manually every time I share? Is there any way for me to allow them to still see department-wide averages so they know how they compare?

712
Poppy
Qualtrics Employee
7 years ago

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