I'll add some clarification on this issue that Support provided to me below, along with their limited avoidance strategies. The short answer is that this problem is currently unavoidable for use cases where we're distributing individual links via email and want to track who took the survey. Q-Support: "...To provide a bit more detail, this issue can also occur when there are multiple active survey sessions being recorded for a particular respondent. This issue can occur for example if a user forwards their individual link to be taken by colleagues, creating contradictory responses and invalidating the data. But, this issue can also occur due to the security settings of certain email applications (typically Microsoft Outlook). As a security setting, Outlook will often attempt to open a link in an email to verify that it is safe and not spam or malware. This can create an active survey session which can cause this error message." Me: "So it sounds like these are essentially conditions
Thanks for the info. Troubleshooting this to see if it works. :# One of the problems I encountered was that when I initially went to the dropdown for Existing Embedded Data, it only showed Recipient Email as an option. In order for me to get it to show the other fields, I had to first add a separated embedded data section into the flow, add my 400+ user data fields, then add another separate embedded data section, and then the dropdown appears that allows me to select specific embedded data fields that I wanted included with responses. Also, to those trying to test this out, there was about an hour latency between data (survey response) ingestion in Qualtrics and the API report. So you'll need to wait a bit to make sure the new data fields are coming through.
> @bansalpeeyush29 said: > you can update these with data update API for already collected responses, or you can creat csv file with whole data and import the same. Is there documentation on how to do this, @bansalpeeyush29? According to an FAQ answer at the bottom of this documentation article, Qualtrics confirms this is possible: "If you forgot to put Embedded Data in the Survey Flow, you can add it to your data retroactively, so long as there are values in the contact list. See the Embedded Data support page for further instruction." Except the Embedded Data page doesn't provide documentation on how to make sure the data is added retroactively. There are just info notes saying that you can. What I assume this means is that if I add embedded fields after the survey has been deployed, when I run my next report, it should include those embedded fields in the survey response, if they existed in the contact list prior to distribution. Can anyone confirm this for me?
I have just had a customer experience this same issue. Each time they try to submit the survey, the message shows up again. Test email/surveys sent to our team don't show the message, so we had no way of anticipating it. The customer even tried submitting the survey using a few different browsers. I really need to make sure this doesn't happen again. It's lucky that we've just submitted this survey to a small group of people that already like us. P.S. I've already reached out to Support. Also, I don't think the above post should be labeled as "Accepted Answer". If this type of error happens, there should be an explanation documented here instead of just "contact support."
I'm running into this same issue. I can find no way of deleting an intercept anywhere. This is definitely a feature that should exist.
> @MsIreen said: > I would suggest that EVERYONE must save all their stuff in the team folder, and not in their own library. It has been a practice in out organization. Otherwise it is a complete mess. > I would also be grateful if someone shares their approach to managing all the data after people leave company. I'm definitely going to try my best to ensure this best practice is followed moving forward. I just wish Qualtrics would provide a way (if there isn't one) to make it easier for us to enforce the best practice as well as recover from situations where users haven't followed it (mostly because they weren't aware of how not doing so would affect admins later). The ability to transfer content ownership from an individual to a group library or another individual would seem like a standard need in the enterprise/corporate space for account admins.
In my case, I don't really need to change the message. But I would like Qualtrics to fix the punctuation/grammar of the sentence. There should be a comma after survey: "You have either already completed the survey, or your session has expired." There are two independent clauses here or, in other words, two subjects with their own verbs.
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