Some people receiving email links to the survey are reviving an information message with the text "Your session was outdated, but we have updated you to your most recent response." It is the first time they have completing the survey so there has been no prior session.

Hmm. I've never seen that error message before. I'd suggest contacting Qualtrics support if it's a first-time survey, since that sounds a little odd.

I had a customer experience the same thing and Qualtrics support said it was because they were using Outlook and had the security settings on Safelink. Don't know what that is but it can't be very popular a I run thousands of business surveys every year and have never seen this problem before!

What is the cause for the "Your session was outdated" information message?

What is the cause for the "Your session was outdated" information message? | Experience Community

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