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Thank you for this information. Our organization is still assessing the effectiveness of using inline questions.
This survey is B2B; however our organization also conducts B2C surveys. I had not considered that that spam filter could actually click on links. Do you know if there is a definitive way to determine if the spam filter provided the response instead of the intended respondent? ... or is this based on your best guess based on which questions were answered. I ask because in the case of my most recent survey, the NPS question is Q1 and the follow up open-end is Q2.
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