My organization is taking steps to launch its first NPS Survey. The first step will be to launch a relational NPS survey, however we have also traditionally had an annual CSAT survey. Do you have any best practices to share or resources that are helpful in determining whether the two surveys should be combined or stay separate?
Page 1 / 1
The below resources might help:
Customer Satisfaction Surveys in 2020 // Qualtrics
https://www.qualtrics.com/experience-management/customer/transactional-vs-relational-nps/
Thank You!
Leave a Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.