Replies posted by ALAFLEUR | XM Community

Replies posted by ALAFLEUR

5 Replies

K
kcase
posted in CX Dashboards

Pivot Table no longer an option

It seems back right now...

1
A
Level 1 ●
2 years ago
H
Haider
asked in CX Dashboards

Exporting text comments from a dashboard into pdf

Use a record grid instead and you'll be able to export 1000+ comments at a time.

3
T
2 years ago
chackbusch
Level 2 ●●
chackbuschLevel 2 ●●
asked in XM Directory

Deleting Contacts & Anonymize Corresponding Responses

Shouldn't you use the data privacy tab from the admin tab for this if it's only for one contact?

7
chackbusch
Level 2 ●●
3 years ago
chackbusch
Level 2 ●●
chackbuschLevel 2 ●●
asked in XM Directory

Deleting Contacts & Anonymize Corresponding Responses

I'm not the IT guy who configured this, but I'm pretty sure 1 API call can update multiple fields.Are you trying to achieve this for a single contact of for all your contacts and surveys?

7
chackbusch
Level 2 ●●
3 years ago
chackbusch
Level 2 ●●
chackbuschLevel 2 ●●
asked in XM Directory

Deleting Contacts & Anonymize Corresponding Responses

Hi,Within the UI, you should be able to achieve this by replacing the value of the fields you want to anonymize by an empty or dummy value (like XXXXX). Survey projectData and analysis tabSelect all responses, then modify the selected ones.But it's a manual process.We are using the update response API to achieve this automatically, daily. We chose the fields with PII and replace their value for XXXXXXX.Even if the contact is deleted, as soon as the survey response is saved, the contact fields are stocked with the survey response, so you need to remove them also.

7
chackbusch
Level 2 ●●
3 years ago

Productivity playlist

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