Hello community, So I've just pushed out the standardized project for a Van Westendorp pricing study and I'm noticing some really bizarre behavior so far. This went to a verified group of our customers so it's not bot behavior BUT I'm seeing that some people are saying the same number for all four questions or having the too expensive be less than the expensive or the too inexpensive be more than the inexpensive. Is this something all of you experience as well? How do you combat this? Do you exclude those responses as invalid or leave them in? I'm baffled.
Hello all, I'm doing some investigations into how to incorporate a clickable demo made with InVision into a concept testing survey. Is this possible to embed, if I have a URL? I'm thinking something like a frame that is like a new website within the survey but am open to any other ideas. Thanks for the help!
So I know that you can exclude rules from a survey but how about the other way around? We created an inline pulse survey for one of our newsletters and we don't want it to 'count' as one of the surveys. For example, there are transactional and relationship surveys that go out but have a 90 day rule. We don't want the pulse survey to reset the 90-day clock on either of those, since it went to almost the whole database and wasn't something that will create survey fatigue. Any ideas on how to do this?
Hi all, @MaryC and I were just talking about this in another thread and it brought up a couple new questions from me. I'm wondering if it's possible to send an email through a different mailer (such as Marketo, but without the Marketo-Q integration) and still include an in-line question. I have a hunch that it may be possible if I change the HTML code to include more than just the qualtrics question code bit. Also, I found this thread that was helpful, but I wonder if it's possible to get Qualtrics to register the clicked inline answer without opening up that second page at all. Any ideas on either?
Hi all, Time for another SFDC question from me. Here's my use case: When a case is closed in SFDC, a workflow triggers a satisfaction survey. If the result of the survey is bad (based on certain criteria), Qualtrics triggers an action to create a case. What I'm having an issue with though, is passing the original data through Qualtrics to SFDC. For instance, I'm passing the SFDC field AccountID into Qualtrics with the workflow but can't figure out how to pull it back out into the case. When I do the case insert, I do map the SFDC field AccountID to the Embedded Data field AccountID but it stays blank in the case creation. How do I store that as embedded data to then pull it back out when I create the new case? I've tried putting AccountID and sAccountID as embedded data from a panel or URL but that doesn't seem to fill. I'm sure it's possible! Any ideas?
Hi there, I spent a good deal of time looking for this answer, but I apologize if it's already been answered elsewhere. I'm looking to create a SFDC case based on a set of criteria from a survey response. I'm quite sure this can be done, but can't quite get my head around it. Let's say that the criteria is that the person gave an NPS score of 0. How do I then go about this? I should mention that I'm pretty new to this integration and SFDC both. I've created an action with a Survey Response event, with the conditions I need, then I get a bit stuck on the Tasks. Do I just do response mapping to insert a new record into the case object? Or should I be doing something else? Thanks so much for any help.
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