I've played around with subject lines in the past, trying to figure out what might garner the best response rates for surveys sent to students. I'm assuming your work with other populations would apply as well. So I'd like to know if anyone has tips that they feel move the needle on response rates. During one test I used a subject line that was very polite, i.e. 'please help us... thank you...' compared to a subject line that was more of a command, i.e. 'Take this survey now...' and I was surprised. The 'polite' subject yielded far worse results than the commanding subject line. It may be that students felt like the command made the task sound somewhat like a requirement for their coursework, but I did no more testing on that project due to lack of time and a need to change directions... I'd like to do a similar test with more thorough analysis in the future, but for now, what have you found to impact response rates?
I have a large survey distribution that I'm trying to boost response rates by any (free) means necessary. I'v never embedded a question into the invite email, although I know how to add piped text to add the question text. So, I'm clearly missing a step to get the respondent to click on the survey question within my invite email... what do I need to do?
I typically use tradition vertical or horizontal bar charts since that is what most people who consume my reports are used to. However, I really like using the 'Breakdown Bar' either horizontally or vertically, depending on the text that is associated with each value. I like these because not only are they a little different, but you can use them in thin slices on your dashboard that help break up the screen for your consumers. In a sea of boxes with vertical bar charts with a series of 5 point scales, it's nice to have something that might cut across the entire screen or along the side that makes you stop and see what's different about this data. Keeps readers engaged, I think.
I've set a default 'From Address' for all of our institution's surveys for all users. This default 'From Address' goes to an inbox that our department uses only for a shared team calendar, and the 'From Address' can be changed to whatever our users decide. Every once in a while, we have issues with surveys not being sent, and after digging into it, I'm typically advised to get an IP address range whitelisted. So, after an email to our IT staff, it's done and problem solved, but does anyone have any insight as to why this step is needed, and better yet, is there a prescribed schedule to have this done? Once a year? Every other Month? Should I ask for my IT team to check on this prior to every large survey project? Is the 'From Address' and the IP address range connected - does the change in 'From Address' trigger the need for the IP address range to be whitelisted?
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