When I uploaded an update to our XM Directory, a field name was changed. I now have two embedded data fields for the same thing (one is no longer current). Is there a way to delete all instances of an embedded data field or do I have to go into each one of my contacts and delete it?
I have an embedded data field for tenure and I'd like to use it to showcase results in a dashboard. The tenure field has an infinite number of entries and I'd like to be able to group them into buckets (<1 years, 1-4 years, 5-9 years, etc.) I haven't been able to figure out how to do that within custom metrics in the CX dashboard.
We recently had our first complaint from a survey that went out and our compliance team (I work at a bank) has requested that we have a record of who that individual is so we can mark them in our core system. I know I can pull a list of opt-outs, but they are dead set on knowing that it was an opt-out because of spam. Anyone know how best to do this, or if it is even possible?
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