Response Mapping: Update/refresh values in Salesforce that were created via Response Mapping?
I have a survey where the Survey Flow uses a number of Embedded Data fields to write survey responses onto existing Salesforce campaign records. The survey was accidentally sent out with incorrect values in two of the Embedded Data fields, so when the respondents submitted their survey, Response Mapping wrote incorrect values into those two fields on the Campaign Member record.
I went through the survey responses on Qualtrics and edited the values on the two incorrect Embedded Data fields to update them to the correct values. Now I would like to refresh the existing Campaign Member records in Salesforce so that the correct values overwrite the older incorrect values.
I'm still pretty new to Qualtrics and haven't been able to figure out how to do this. I've been referring to this article https://www.qualtrics.com/support/integrations/salesforce-integration/response-mapping but don't see my specific use case.
There is a pre-existing Response Mapping on the survey responses to the Campaign Member record with the trigger of "On Survey Complete." That mapping needs to stay in place. What I think I need to do is add an additional Response Mapping that has a different trigger (something like "manually"). My goal is to retrigger the response mapping on a selected set of Qualtrics survey response records so the corrected values are written into Salesforce.
How do I do this?