💡 XM Community Learnings | Badge of the Month | July 2022

 What have you learned from the XM Community?
XM Community has helped me a lot in my onboarding to the platform.
Be it a technical question, look & feel or CSS, meeting people virtually and support each other in the queries really makes the community experience best for me.

I've learned so much from this community, but the highlight has been how to bring colleagues on board with the value and fundamental principles of CX, including maturity models and how to set a context in an empowering and safe way for people who haven't to date thought much about it, or who even see it as a threat. The two most notable points for me have been:

1. Not feeling a need to bring everyone on board, but to find colleagues who are open to the idea and curious to serve as advocates and evangelists; and


2. When thinking about framing customer journeys, think about what the customer's three most recent tasks, and next three tasks, might be.

The XM Community has helped me with the questions I am asked using JavaScript, triggers, and any outside-the-box questions. This community makes my job easier to understand of my community and makes me more prepared to take on challenging questions. Honestly, I have a ton of fun trying to troubleshoot some of the questions that are asked in our space.

For me, it's also a combination of a lot of things that I find on community.
Whenever I have a question to which I can't find the answer on the Support pages, I first come looking here on Community. There's a big chance that I then find a thread of someone who encountered that before and a solution! For example, if you embed the first survey question in the email, how to avoid that the respondend then still opens the survey on that first question. Community thought me I can either add a Timing question, or add javascript, that will immediatly make the survey advance to the second question.
When I don't find an existing thread, and I open a new one, I am always heartwarmed by how fast the community members jump in and try to help out 🤩 In return, I try to find time to also reply to questions! A big thank you to everyone who has helped me out throughout these years!
Also the weekly product updates are very useful. I know the upcoming updates fasther through Community, than I do from the monthly Partner update mails
The product ideas are also a vital part for product improvement. I see and hear so many things with my different customers, and I am so glad there is a place where I can put those ideas ! Though, I do think this needs to be brought to the attention of more customers, as I have a feeling there's currently not so many voters. Maybe add it in the menu on Qualtrics in the "other ways to get help" block?
And lastly, the reward program is also a nice extra touch. I would use the community platform without the rewards too, but it is really a strong extra motivation, and I am very curious about the upcoming changes to the program! When I achieved Guru rank, I proudly added the XM sticker on my laptop, unfortunately we change them every 3 years and I don't have a sticker anymore on my new laptop

The XM Community has shown me a lot of different use cases for Qualtrics that I hadn't considered before and introduced me to a lot of JS libraries I otherwise may not have discovered. Most recently I found some posts about implementing Select2 which may actually address I an issue I have been working on!
I also used avoid jQuery like the plague, but the many helpful examples that make use of it have shown me the light 🤩

The XM Community has helped me immensely over my time working with the Qualtrics platform and continuing to develop my CX acumen. The Community contains a wealth of knowledge and experience and is powered by an amazing group of people - both internal to Qualtrics (shout out to our lovely Community Admins ) and external - who give generously in terms of their time, expertise and passion.
Thanks to the XM Community, not only have increased my own knowledge and skills with the Qualtrics platform (either via assistance from incredible Community members or the fantastic Basecamp courses), but I've found ways to think more creatively in my role. The XM Community also provides the opportunity give back and I love that so many people take the time to lend a helping hand when possible.

The members of the Qualtrics Community constantly surprise me with how kind and empathetic they are. I see posts regularly where people take the time to help one another and provide creative solutions to see them achieve their goals through the product. I’m grateful to be a part of the a global community of users who care for one another.
I’m very excited to be a part of the Community team and contribute to its growth!