Steve

Netherlands

NTT DATA

SIAM, ITIL, ISO20k, Service Management, B2B CX, Continuous Service Improvement, working cross functionally in multicultural matrix enterprises. And last but not least, always open to learning how to make an even better pizza!

Hi! I'm a senior manager with 20+ years of experience in B2B service management with a focus in the enterprise telecom/service integrator sector for the past 15 years. My roles have varied from managing multinational client accounts to running teams to establishing new business functions. All along my touchstone has been to realize a better client experience through iterative improvements. Although the company I work for do not use Qualtrics, I found the XM Fundamentals certificate training really insightful and a valuable addition to my professional development. Although Service Management is my profession, Experience Management is my passion and I strongly feel the two frameworks complement each other well and when combined can produce the best outcomes for both the Client and the Employee.