⚪️ Rank & Rewards Program | New Merch Dropping Soon | XM Community
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Rank & Rewards Program

 

Note: New merch and a new “store” format is coming soon to the XM Community’s popular Rank and Rewards program! Read more about it here.

We want to reward and thank you, our community members, for your incredible contributions to the XM Community through the updated Rank & Rewards Program. Please read this entire post to familiarize yourself with the program and policies.

You can achieve different levels / ranks within the community, depending on the number of points that you've accumulated. Every XM Community member will reach Level 1 once they earn 50 points. Your ranking will display on your profile and next to your name whenever you post or comment. You'll earn a new badge, which will be displayed on your profile, and an email congratulating you for each level you reach! When you reach Level 1, you'll receive a survey that gives you access to your Linkedin Profile Badge. When you achieve levels 2 - 8, you'll earn swag and receive an email including a survey that requests your sizing, shipping, contact information, and / or certification preferences and provides your Linkedin Profile Badge.

 

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Earn Points:

 

  1. Provide an answer | 15 Points
     
  2. Post a reply | 5 Points
     
  3. Create a discussion or question | 10 Points

 

 

Rules:

 

  1. You can only earn the swag for each level once.
  2. No cheating! Administrators retain all rights to determine if someone has gamed their way to a reward.
  3. If you've participated in the old version of the Rank & Rewards Program, your rank from the old program will transfer over to the new program. Your new level will be assigned based on the number of points you currently have, as shown in the diagram above. Please note that you will not receive swag for any levels for which you have already received rewards. If you have an outstanding swag shipment, you will receive the new program swag for the equivalent, new program level.
  4. Qualtrics employees and SAP employees are not eligible for rewards.
  5. We utilize a third-party vendor to fulfill all swag shipments. Therefore, we cannot guarantee any specific timeline for your order and there may be a time gap between order, fulfillment, and delivery. On average, we expect shipments to be fulfilled and delivered within 90 days.
  6. Please note, each country has its own customs processes and regulations. In some situations, you may be contacted by UPS to verify customs and delivery information. In that case, you are responsible for those communications. Failing to respond to those communications could result in a failed delivery and the disposal of your package. XM Community Admins will assist when able and to a reasonable degree.
  7. When asked, please provide us with an address that UPS can easily deliver to - we highly recommend a work address, as we will only send your swag shipment once. If you reside in India, please see the Address Guidelines PDF attached to this post to ensure deliverability. 
  8. At this time, the following geographic regions are not eligible for participation in Rank and Rewards: India (with the exception of members who are part of the official Qualtrics Partner Network).

 

 

Ranks

 

Post your XM Community swag on LinkedIn, tag Qualtrics, send us the post, and earn 50 points! For more information, contact @AlonsoC 

 

Level 1 • | 50 - 99 Points


Reward: a Level 1 Badge and a Level 1 Linkedin Badge.

Level 1.jpg

 

 

Level 2 •• | 100 - 499 Points


Reward: a Level 2 Badge, a Level 2 Linkedin Badge, an XM Community t-shirt, a keychain, a device locator, and a hat.
 

 

 

Level 3 ••• | 500 - 999 Points


Reward: a Level 3 Badge, a Level 3 Linkedin Badge, a Featured Spotlight in our Community Hall of Fame, a travel bag, a tech folio, and a Yeti tumbler.

 

 

 

Level 4 •••• | 1000 - 2499 Points


Reward: a Level 4 Badge, a Level 4 Linkedin Badge, an XM Community sweatshirt, a JBL clip-on speaker, and a throw blanket.
 

 

 

Level 5 ••••• | 2500 - 4,999 Points


Reward: a Level 5 Badge, a Level 5 Linkedin Badge, a Mophie 3-in-1 charging station, and a projector.


Level 5.jpg

 

 

Level 6 •••••• | 5,000 - 7,499 Points


Reward: a Level 6 Badge, a Level 6 Linkedin Badge, a free Qualtrics Certification Exam bundle (XM Platform Essentials & Expert Exam of your choice), and an AMA Session with a Product Specialist.

  • Certifications: validate your expertise as a certified Qualtrics professional through our certifications.

  • AMA Sessions with a Product Specialist: a one-hour, small-group session, offering the opportunity to virtually meet Product Specialists to ask questions about the Qualtrics platform. These sessions aim to improve your efficiency and understanding of Qualtrics features.

 

Level 6.jpg

 

 

Level 7 ••••••• | 7,500 - 9,999 Points


Reward: a Level 7 Badge, a Level 7 Linkedin Badge, exclusive invitations to Community Connect Roundtables, an XM Scientist mentorship, and an invitation to become an XM Advocate.

  • Community Connect Roundtables: Community Connect is our new series of virtual events, featuring a broad variety of event types. From community roundtables, customer spotlight interviews, and Qualtrics-led "AMA" (Ask Me Anything) events, to meetings with key Qualtrics team members - these events connect Qualtrics customers to share best practices, network and enhance Qualtrics product knowledge.

  • XM Scientist Mentorship: quarterly career coaching and mentoring sessions with XM Scientists, Qualtrics’ team of leading industry experts on XM -- guiding Qualtrics customers of all sizes to greater Qualtrics product and XM success.

  • XM Advocates: build a reputation for leadership and innovation in one of the fastest-growing categories in business. As an XM Advocate, we’ll help you share your success stories, connect you with peers, and offer you valuable rewards and a certification.

 

Level 7.jpg

 

 

Level 8 ••••••• | 10,000 + Points


Reward: a Level 8 Badge, a Level 8 Linkedin Badge, an XM Pro Certification, an invitation to the Annual Customer & UX Summit, and exclusive access to Community Connect events.

  • XM Pro Certification: an XM Institute certification covering the essential competencies required to effectively lead an organization’s efforts to measure and improve the core experiences of business at both strategic and tactical levels.

  • Annual Customer & UX Summit: an annual, virtual event and exclusive opportunity for Qualtrics customers to connect with Qualtrics' UX experts and share their expertise, shaping the future of Qualtrics' UX.

  • XMI Roundtables: a series of small, exclusive events with the head of the XM Institute, Bruce Temkin, known in the industry as the “Godfather of Customer Experience."

  • Community Connect: a new series of live, virtual events, from roundtable discussions, and Qualtrics-led "AMA" (Ask Me Anything) events, to special meetings with key Qualtrics team members.

 

Level 8.jpg

 

 

Linkedin Badges


Read our Linkedin Badges post to learn how to add the badges to your Linkedin Profile.

  • Within each rewards survey you are sent, upon reaching a new level, is a link to your Linkedin Profile Badge and corresponding copy.

  • If you were a part of the old program and would like access to the Linkedin Badges for levels you already earned, message an admin and we will direct message you the links and copy! We would like to refrain from publicly posting the links to prevent those who haven't earned the reward from access.


Learn More >

 

https://community.qualtrics.com/XMcommunity/discussion/comment/49644#Comment_49644Hi Betsy, I don't think my team was aware the replacement shirt never arrived. We're very sorry this goodwill gesture did not end up working out. I can investigate some other options for the shirt that was stained. Stay tuned! We're super pleased to read you're such a Qualtrics fan and would love to see a pic of your collection in your office!


Thanks Michael_Cooksey . I'll start making a list of questions for the AMA!


Hello,
Do we get all the swags listed once we reach the level or choose one of them ?

I really loved the new program this is so amazing 😀


https://community.qualtrics.com/XMcommunity/discussion/comment/50070#Comment_50070Hi there! Great question! You get all of the rewards associated with the level you earned. For example, once you reach Level 2 you will earn a Level 2 Badge, a Level 2 Linkedin Badge, an XM Community T-shirt, a keychain, a device locator, and a hat 🤩


WhatsApp Image 2022-10-20 at 1.09.18 PM.jpeg😍This is amazing!! thank you Qualtrics Community😍


ohh wow. This is awesome. Yesterday I got level 2 badge and waiting for my tees. Now my target is level 8. I have been using Qualtrics tool since last 7 years. I know I can achieve this. Thank you for this inspirational program.


Hi Admin,
I have received level 2 & 3 LinkedIn badge but no update yet on other rewards.
Please help.


This is a great way to learn more about the platform.


https://community.qualtrics.com/XMcommunity/discussion/comment/55708#Comment_55708Thanks! We are looking forward to seeing you rank up here on the XM Community! Let us know if there is anything we can do to help you with your experience on our Community 🤓


New pointing system is better and engaging. Received level one swag and now I always have my keys with cool Qualtrics key chain. 


New pointing system is better and engaging. Received level one swag and now I always have my keys with cool Qualtrics key chain. 

I am so happy to hear you are loving the new point system! You’ve earned your ranks so quickly - it is simply incredible! Keep up the great work 🤗


Two Questions about the Points System 🏆 Still trying to figure out what’s new, what’s different and what’s no more following the recent overhaul of the Community*.

  1. Am I to understand the many different ways (badges with points) one earned in the past is no more and has been replaced by only the 4 following ways?
  • 50 points for providing an answer to a question
  • 15 points for posting a reply to a discussion
  • 5 points for receiving a “like” or a “vote”
  • 15 points for creating a topic
  1. Following the launch of the refreshed XM Community, everyone’s profile still lists their (impressive) badge collection. In the past these had an embedded hyperlink that when clicked would catapult one to the details about that particular badge (along with an explanation on how to earn it). These embedded links no longer seem to work nor can I find the page which lists them. Is that because of the new points system or did this ‘survive’ the refresh to live another day?   

*Welcome to the new and improved XM Community 🎉 | XM Community (qualtrics.com)

 

 


Two Questions about the Points System 🏆 Still trying to figure out what’s new, what’s different and what’s no more following the recent overhaul of the Community*.

  1. Am I to understand the many different ways (badges with points) one earned in the past is no more and has been replaced by only the 4 following ways?
  • 50 points for providing an answer to a question
  • 15 points for posting a reply to a discussion
  • 5 points for receiving a “like” or a “vote”
  • 15 points for creating a topic
  1. Following the launch of the refreshed XM Community, everyone’s profile still lists their (impressive) badge collection. In the past these had an embedded hyperlink that when clicked would catapult one to the details about that particular badge (along with an explanation on how to earn it). These embedded links no longer seem to work nor can I find the page which lists them. Is that because of the new points system or did this ‘survive’ the refresh to live another day?   

*Welcome to the new and improved XM Community 🎉 | XM Community (qualtrics.com)

 

 

Hi @SteveBelgraver -- yes, this is an accurate summary of how our simplified and streamlined point system works now. Regarding the badges, there is no page listing all badges, but you can hover over a badge, and a tooltip should pop up telling you what the badge is. Hope this helps! 

 


Such a cool program - looking forward to contributing more to our community!


Hi @AmaraW @Michael_Cooksey ,

 

Curious to know on what after Level 8. :)


This is such a neat program! I am very excited to interact more with this community + learn additional helpful information about XM. Qualtrics has so many cool resources (like this program) that there are times it is hard to know about all of them and find time to utilize them all. 

 

I have been our company’s Qualtrics SME for almost a year but there is definitely more I can + want to learn! What are some of the Qualtrics resources you utilize often that I should look into?


WhatsApp Image 2022-10-20 at 1.09.18 PM.jpeg😍This is amazing!! thank you Qualtrics Community😍

Holy smokes!! Congrats on the accomplishment, Isabel :) 


This is such a neat program! I am very excited to interact more with this community + learn additional helpful information about XM. Qualtrics has so many cool resources (like this program) that there are times it is hard to know about all of them and find time to utilize them all. 

 

I have been our company’s Qualtrics SME for almost a year but there is definitely more I can + want to learn! What are some of the Qualtrics resources you utilize often that I should look into?

Hello @Lauren_Graftaas, I’m very glad that you’re excited to join the community and learn more! 🙂

I recommend taking a look at XM Basecamp, you can find courses and certifications that will increase your overall XM knowledge.

 

If you’re looking for tips and best practices, we have weekly programs right here on the community that highlight Qualtrics features and help provide some guidance for new users. These programs include Getting Started Mondays & 2-Minute Tips

Let us know if there’s anything else we can help you with. 😄


This is such a neat program! I am very excited to interact more with this community + learn additional helpful information about XM. Qualtrics has so many cool resources (like this program) that there are times it is hard to know about all of them and find time to utilize them all. 

 

I have been our company’s Qualtrics SME for almost a year but there is definitely more I can + want to learn! What are some of the Qualtrics resources you utilize often that I should look into?

Hello @Lauren_Graftaas, I’m very glad that you’re excited to join the community and learn more! 🙂

I recommend taking a look at XM Basecamp, you can find courses and certifications that will increase your overall XM knowledge.

 

If you’re looking for tips and best practices, we have weekly programs right here on the community that highlight Qualtrics features and help provide some guidance for new users. These programs include Getting Started Mondays & 2-Minute Tips

Let us know if there’s anything else we can help you with. 😄

Thank you for providing your advice, @JoseS! I appreciate your support + connection. 

 

I have spent a decent chunk of time in XM BaseCamp, but have not yet checked out those programs, like Getting Started Mondays + 2 Minute Tips. I will ensure I block off time to check them out 😃


I'm very excited because I've just received a delivery notice to pick up my swag !! 🎉


However, it seems that I have to pay customs on my parcel… Is this something common?

My colleague has received several parcels of swag without ever having to pay any, so I'd rather check with you 👀


@Sophieroy Hi there! Thank you so much for reaching out. Please, do not pay any customs! I will contact our fulfillment vendor immediately to get this issue resolved for you 😀


@Sophieroy Hi there! Thank you so much for reaching out. Please, do not pay any customs! I will contact our fulfillment vendor immediately to get this issue resolved for you 😀

Ohhh perfect, thanks @AmaraW! Should I wait to hear from you before I pick up my package then?


@Sophieroy Yes, I just sent you a private message reviewing your options 😁


@Sophieroy Yes, I just sent you a private message reviewing your options 😁

Awesome, thanks again! 😊


¡Great! 


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