I recently was contacted about an error message nearly identical to the one you posted. After some trial and error, I found out that the respondent had cookies blocked in their web browser. Allowing cookies resolved the issue in my case.
Hi KatharineS, I am"following" the Weekly Product Release Notes, but I am not receiving any email updates. In my Notification Preferences I have enabled Email for all items I thought were relevant in the "General" section. Do you know which item I need to allow Email notifications for in order to receive the Weekly Product Notes by email?
Even after whitelisting the IP addresses for the Qualtrics servers, I occassionally hvae respondents who do not receive an emailed survey invitation. Depending on the email provider your respondent is using it may also end up in a folder called "Clutter".As Jen alluded to, you can access an individual's survey link by downloading the Distribution History. You could then send the link directly to the respondent.
https://www.qualtrics.com/community/discussion/comment/34676#Comment_34676You may have tried this already, but I was able to resolve this issue by instructing a respondent to allow cookies in their web browser. Hope this help!
Hi Gauri,When you say it is not working, do you mean it is not recording in your Qualtrics dataset? I'm a bit of a novice with javascript, but based on the code in your question it does not appear that it is doing anything with the timestamp other than storing it as a javascript variable. If that is the issue, take a look at this similar question that has been resolved. Scroll down through a few of the responses to see a potential explanation.
Already have an account? Login
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.