Replies posted by Yazad_7 | XM Community

Replies posted by Yazad_7

6 Replies

Y
QPN Level 1 ●
Yazad_7QPN Level 1 ●
asked in Survey Platform (Before March 2021)

What are the average response rates we see for online B2B CX surveys?

Thanks Erin, appreciated!

7
Y
QPN Level 1 ●
3 years ago
C
chrissien
asked in Survey Platform (Before March 2021)

Is there a way to track a customer's NPS journey?

Yes, this very important from the perspective of tracking feedback from a customer overtime.

3
Y
QPN Level 1 ●
4 years ago
Y
QPN Level 1 ●
Yazad_7QPN Level 1 ●
asked in Survey Platform (Before March 2021)

What are the average response rates we see for online B2B CX surveys?

Thanks Adam and Miranda.

7
Y
QPN Level 1 ●
3 years ago
Y
QPN Level 1 ●
Yazad_7QPN Level 1 ●
asked in Survey Platform (Before March 2021)

What are the average response rates we see for online B2B CX surveys?

Thanks for your response Kate. We are running relationship (once a year) and transactional surveys and there is a gap of 42 days before the customer receives a subsequent survey invite. We are seeing a similar response rate across both survey types. The length of the surveys: Relationship - approx 10 mins Transactions - under 5 mins

7
Y
QPN Level 1 ●
3 years ago
Y
QPN Level 1 ●
Yazad_7QPN Level 1 ●
asked in Qualtrics API

Can we update embedded data subsequently once the responses have been collected

Thanks so much for your response. We will try this out.

4
MFLoGrasso
3 years ago
Y
QPN Level 1 ●
Yazad_7QPN Level 1 ●
asked in CX Dashboards

Average ticket resolution time - excluding weekends

Hello, I have opened a product idea for this. Title - Average ticket resolution time to exclude weekends

2
Y
QPN Level 1 ●
4 years ago

Productivity playlist

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