Is there a way to track a customer's NPS journey? | XM Community
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Question

Is there a way to track a customer's NPS journey?

  • November 11, 2019
  • 3 replies
  • 11 views
C
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Hi. I was wondering if there was an easy way to trace a customers NPS journey? For example. If a customer was previously a Promoter (NPS score of 9-10) and is now a Detractor (NPS score of 0-6). Is there a way that this can be quickly flagged up without having to manually map the data?

    3 replies

    JenCX
    Level 5 ●●●●●
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    • JenCX
    • Level 5 ●●●●●
    • 683 replies
    • November 11, 2019
    No, but I would definitely vote for this as a product idea!
    ElliotVW
    Level 2 ●●
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    • ElliotVW
    • Level 2 ●●
    • 54 replies
    • November 11, 2019
    Hi Chrissien, As JenCX said, this isn't currently an implemented feature. If you set up embedded data ahead of time for each survey, you'd be able to export the results from your directory. Cheers, Elliot V.W.
    Y
    QPN Level 1 ●
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    • Yazad_7
    • QPN Level 1 ●
    • 13 replies
    • March 9, 2020
    Yes, this very important from the perspective of tracking feedback from a customer overtime.


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