Is there a way to track a customer's NPS journey? | Experience Community
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JoseS
Administrator
1 year ago
Question

Is there a way to track a customer's NPS journey?

  • Nov 11, 2019 1:37 PM UTC
  • 3 replies
  • 42 views
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Hi. I was wondering if there was an easy way to trace a customers NPS journey? For example. If a customer was previously a Promoter (NPS score of 9-10) and is now a Detractor (NPS score of 0-6). Is there a way that this can be quickly flagged up without having to manually map the data?

      3 replies

      JenCX
      Level 5 ●●●●●
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      • JenCX
      • Level 5 ●●●●●
      • Nov 11, 2019 6:21 PM UTC
      No, but I would definitely vote for this as a product idea!
        ElliotVW
        Level 2 ●●
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        • ElliotVW
        • Level 2 ●●
        • Nov 11, 2019 7:03 PM UTC
        Hi Chrissien, As JenCX said, this isn't currently an implemented feature. If you set up embedded data ahead of time for each survey, you'd be able to export the results from your directory. Cheers, Elliot V.W.
        QPN Level 1 ●
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        • Yazad_7
        • QPN Level 1 ●
        • Mar 9, 2020 12:37 AM UTC
        Yes, this very important from the perspective of tracking feedback from a customer overtime.
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