I recently updated my email templates for all of my surveys in 3 languages and it was kind of scary and a total pain. All of them contained some piped text (e.g. client name + some less frequently referenced fields from my relevant Salesforce object) and I also newly added that the emails should come 'from' a team member they've worked with at my company (also from Salesforce) rather than my generic client experience distro. I wish there was some functionality to more easily test that things would pipe in correctly, like I'm able to do--requires some creativity--when sending emails from Marketo. Has anyone found any best practices for testing that things will work correctly outside of triggering surveys in your Salesforce staging environment or uploading fake contact lists to check the mappings? (The latter doesn't even work for the Salesforce-integrated surveys, of course.) I have had some difficulties testing in staging for surveys that I integrated many months back, as the environme
Being a postal website we have certain sections of the site where we get a ton of visitors and therefore a ton of survey responses for our site-wide pop-under customer sat survey (i.e. 9K a month), meanwhile other pages we only get a trickle of responses coming in (i.e. 100 a month). Is there a way to even this out a bit that wouldn't necessarily affect our scoring? The only way I can think of is by setting separate intercepts pointing to the same survey for each of the sections and having their own sample rate dictated. Is there a cleaner/easier way that I'm missing? We're not looking to necessarily have an even rate of distribution but just to lessen the gap a bit. This survey is used for KPI scoring so we are worried anything too drastic might affect our results. Any thoughts or suggestions?
Will the person taking the survey be able to see his/her feedback immediately after taking the survey?
I am working on a report now which includes questions employing the Hot Spot question type and am stymied on the best way to visually and intuitively display the data in the report. Unlike the Heat Map question, there is no integration of the graphic image into the output, and I am not sure what the best practices are for this question type reporting. What have you all done with the data generated from this question type to show the results in a report? Can someone please share an example of how they have presented this?
My CX survey has a matrix table question that asks clients to rate a couple of different factors on a 5-point Likert scale. I'd like to have the top/bottom box values for each of these statements displayed together in one widget on my dashboard. What's the best way to do this?
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