My company has been noticing some negative customer feedback that isn't triggering a ticket. We use a combination of NPS and key words to generate tickets that route to various teams. The action is triggered with a completed survey response. We've adjusted our key words twice this spring, but some negative responses are still going unnoticed. It isn't practical to read through every survey response and cross-reference them with tickets to find ones that slip through the cracks. Is there a way to set embedded data in the survey flow to indicate whether a survey response has generated a ticket? I can't find anything in the support section or prior discussions regarding this. I want to be able to filter within the survey platform on responses that did not generate a ticket. Thank you for any advice you can offer.
Hi XM Community,I have 2 surveys that have the same multiple choice question. I am using a dashboard to pull the answers into a chart however the 2 separate surveys have different values for the multiple choice selections - ie. survey1 has choices 1, 3, 4, 5 & 8 then survey2 has the same choices but they are coded as 1,3,4,5 & 6. The surveys are live and already have respondants. When I pull the chart in it is showing values 6 and 8 as separate but I want to combine then as they are the same choice in effect. How can I do this? Please help, I just can't figure this out :(
Hello,I'm new to Qualtrics. I'm trying to conduct surveys using qualtrics. Two of my surveys require the use of a 7-point Likert Scale. I'm trying to use the Net Promoter Score to set up my option but the scale is set up to 10. Is there a way to reduce the scale from 10 to 7?Thank you,Rose
Hi everyone,I have a problem: I want to make a survey with 10 free text question in the same Block and I want the subject starts to answer from the first question to the last by pressing 'enter' to switch on the next question. Is there a way to do this? Thank you allSara
Please help. I want each of my survey response options to be different colors when selected. Currently, the survey answers look like this:. . . and, when they are selected, all have the same blue color of the option below: Goal: Different colors for each selected option. For a previous assignment, a community member kindly shared HTML code that I inserted in the HTML view area for the question and it worked great. Out of necessity, I modified the parameters of the code for this assignment (e.g., QID# and label name) (see below) but it doesn't work at all this time. Can anyone PLEASE tell me why the code isn't working and, most importantly, how to fix it? Getting somewhat desperate, tbh. (The survey has 5 multiple choice, multi-answer questions, and I'd like to insert correct code for each survey question - just as did in the previous assignment that I referred to. Also, unfortunately, I do not have Java script.)Code that I thought would work, but it's not:label#QID65-Sep 2
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