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Net Promoter Score

  • July 27, 2021
  • 1 reply
  • 181 views
R

Hello,
I'm new to Qualtrics. I'm trying to conduct surveys using qualtrics. Two of my surveys require the use of a 7-point Likert Scale. I'm trying to use the Net Promoter Score to set up my option but the scale is set up to 10. Is there a way to reduce the scale from 10 to 7?
Thank you,
Rose

Best answer by Harshal_

Hi RoseMM70
NPS is a standard question with scale set to 10.
However for 7 point scale you can have a multiple choice question with horizontal alignment and group them into promoters, passive & detractors into the survey flow.

1 reply

Harshal_
QPN Level 2 ●●
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  • Harshal_
  • QPN Level 2 ●●
  • Answer
  • July 27, 2021

Hi RoseMM70
NPS is a standard question with scale set to 10.
However for 7 point scale you can have a multiple choice question with horizontal alignment and group them into promoters, passive & detractors into the survey flow.

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