Is there a way to detect users who "cheat" and instead of resolving their assigned tickets, they proceed to delete it? One way would be to disable the option to delete tickets, but apparently Qualtrics doesn't have this basic functionality, and with hundreds of people being assigned tickets, it becomes quite complicated to track them one by one to see if they are deleting them. Has anyone faced this issue? and how did you resolve it?
Is there a way to sort columns in the Pivot Table widget? One column is COUNT and the other is PERCENT (the third is a text field). I'd like to sort by Percent (high to low). I'm hoping there's a way to do this. Thanks.
My survey is closed and I'm wondering if there's a way to find out the device type retroactively. We are looking to collect some information for future survey distributions with this group to identify the proportion of respondents that used a mobile device vs a desktop computer/laptop. Thanks!
I am trying to set up an integration between a Qualtrics survey and an RShiny app. The intention is that upon completion of the survey participants are redirected to a Shiny app for immediate feedback using their ResponseID to match. It generally works - the Shiny app is able to download the survey responses directly from qualtrics and provide the kind of reporting I intend. However, it seems that it takes quite some time (15 minutes perhaps?) between a response being recorded (and being available to download manually for example) and the response also appearing when I download the survey through the API (using the qualtRics package). Is this delay normal or is something going wrong on my side? What could be reasons if the latter?
Hi! Via data collection, how can I find out which participants have not filled the survey yet?
Hello everyone, I've collected quite a bit of data and have realized that a good portion of it is systematically missing (only part 2 of the survey). When I look at the data it says "The question was not displayed to the respondent." I've checked my display logic and I've run myself through the survey and everything seems fine. I've also duplicated this survey and the data for the duplicated survey is not missing. I am wondering if anyone can explain why this is the case and hopefully recover this data. I am almost sure that the participants completed these questions because the group with "missing data" took just as long as those who do not have missing data.
Hi Everyone First time doing this so apologies if I mess up. We ran into a situation where we were experiencing a lot of respondent fraud. Either that, or the entire faculty of a large academic medical center in New York City moved en mass to Dubai. It was clear they were rubbish from their other responses, but it got me to thinking whether we could have used earlier screening questions to avoid them getting through the survey. We asked respondents to identify the state where they were licensed to practice medicine. Is there a way to validate that if the long/lat coordinates are clearly "not" in New York or at least the north east, then this would be flagged for termination? Interestingly, all the people who located near their stated state of practice seemed to give intelligent answers to questions, where as those who did not were clearly garbage answers. I thought authenticator might help, but it doesn't seem it will. I don't want to locate my respondents precisely at
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