HiHave seen a few posts about this but haven't seen a clear solution. Experiencing the same issue where i generate personal links but then get frustrated customers who receive a link expiry issue. It is not an expiry date issue as have set it for 90 days but am having customers experience expiry issues after 3-4 days. The survey link isn't completed as there is no recorded survey in the data & analysis tab and its not sitting in the incomplete bucket - seems it just disappears. Is there a way to disable all of the expiry criteria e.g. date as well as if link is accessed via multiple devices (phone and laptop) or anything else? Appreciate any help or tips.
HiDoes anyone have any good company or industry NPS benchmark reports they can share? Just looking to be able to compare our company NPS to other leading brands in Australia and globally.Appreciate any helpRegards
Per below image want the answer options to be wider to avoid the survey question being so long. Left hand side image is what i want to change and keen for it to look more like what is on the right hand side. Does anyone know if there is a more advanced way to edit theme and layout options like this? !
Is there a way to edit static themes that have been created by Qualtrics? Have a new survey but i need the logo to be dynamic and change but current static theme has logo locked and i cant edit.
Hi My organisation has recently signed up to both the CX and EX product and wanting to know how people are combining results across the two platforms. Initial thinking is showing how engaged employees drive better customer outcomes. Would love advice and guidance on how others are combining results from customer surveys with their internal employee engagement/culture surveys.
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