I am totally novice to Qualtrics and have been spinning my head, trying to figure out the terminologies Finished, Completed, Recorded, Opened etc. I simply want to report percent of how many invites I sent, how many completed, how many dropped out. When I try doing it manually, the numbers don't add up to be 100%. Is there a widget that automatically calculates and can be added to dashboard? Do I have to consider email 'Opens' as part of the response rate formula? Totally lost! Appreciate any help or guidance.
I have been a qualtrics user for sometime but recently started to help research team. I am not a researcher so pardon my ignorance here. I am seeing our team is overly passionate about reporting how many 'people' responded to the survey. Now when I look qualtrics data, it shows 'responses'. Some questions in the survey offers more than one choice options.This means one responded can have multiple 'responses'. I see survey report shows XX responses for one question but then somewhere we have YY responses. Is there a way to see Total respondents or responses? I am going crazy and very nervous about how do I make a sane statement if I get asked 'How many people responded' or total How many responses we got? Can I report highest number of responses as Total? (even though the number starts to reduce). Help Help before I start pulling my hair :-)
I had a very basic question on the duration of survey completion and I was surprised that the solution suggested to me by Qualtrics took me back in the olden golden Excel days of 90s era. I have 25 surveys which are closed. All I want to know is the average length (duration in minutes) for each survey. As per Qualtrics, I need to go to each survey, add Duration column in data analysis tab, export data into excel, get the total duration for each respondent, get the mean/average time in seconds, and then convert it into minutes in excel. Pheeeeewwww! Seriously? I just want to confirm if this is the only way to get the average length of the survey or if anybody has any better suggestions. Thank you
I have setup ticketing system for one of our departments. We tested it and everything works perfectly fine. I have created their department team in the system. So all the tickets created show "xyz Team" as ticket owner in qualtrics. However, the ticket alert department gets in the email shows my name under "Ticket Created By" area. I am confused if this is because I am the survey owner and have setup the ticket system using my account. Shouldn't the ticket notification email show created by "xyz Team" instead of my name? I would appreciate if you could share your experience, or know a way around this. Basically, I dont want my name showing up each time they create tickets. Thank you.
Hi there! I am new to qualtrics and trying to understand the Contact Frequency feature under Contact---->Directory Settings. Previous staff has setup the following two customized rules for specific survey as well as the list. I need help in interpreting the lingo and if this can be applied to our situation. AA)Specify how much time needs to pass after the last message a contact received before being able to receive this survey. XX Days BB) Limit how many survey invites contacts can receive when messages are sent to this list. XX msgs per day/week/month. _In first scenario_, I am interpreting this rule as, irrespective of when the SPECIFIC survey is distributed, the contact will only get this specific survey after 180 days from the last message sent. My question is, this is a brand new survey but the list has received other surveys in the past. What exactly is "the last message" and how do I know when was the last message sent? In the second scenario, my assumption is that the
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