I have a Salesforce workflow set up (on Contact) to trigger an outbound message to a Qualtrics Survey. The workflow is triggering (validated through debug), and the survey link in the outbound message is correct (verified). But after the workflow triggers, nothing happens (survey does not go out, I don't get the Qualtrics debug email). Any ideas on what I should troubleshoot? I have already verified sandbox deliverability (set to all email). The Contact record has a valid email. Email is not in span folder. Qualtrics has no indications that it even got the message.
the outbound message from salesforce is working fine in salesforce sandbox, but i get this error when i run from PROD. Any ideas how to troubleshoot? Is there something i need to do to allow this survey to send from prod? (this is our first deployment)
When there is an error with the response mapping I have set up (to salesforce), i get a debug email from Qualtrics. However, I can't find a record of this failure anywhere in Qualtrics. Is there a way to run a report and see all response mapping errors that may have occurred (vs. just having to keep track of all the different debug emails)?
I am looking to do something like the following. Is this possible? (and if so how?) 1. Upload a contacts file that contains two columns: the Salesforce Contact ID (id) and a shorter student id (student_id). 2. the survey is accessed via anonymous link, but the first question asks them to enter their student id. 3. this student id is associated with the Contact ID (that i have stored in the contacts list), and so I am able to map their response back to the Salesforce Contact ID based on the Student ID that they entered on the survey. (every way I try this, the contact id on the map-back is showing as blank)
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