Hi MsIreen Nope that wasn't it..I've just found the answer though !The end of survey message has been customised to send an additional thank you message. Phew, so glad I found it!Thanks for everyones help :)
Hi again MatthewM Nope, the only option ticked in the survey options on the survey I'm looking at is a redirect to a URL !I have found the than you message in question in the messages library.. I'm wondering if anything strange will happen If i just delete the message itself ?
Hi MatthewM Thanks for replying!Checked both places and nothing set up at all... It's so strange !I'm running out of ideas!
Hi torybart Yep I'm not able to do this either, I can transfer surveys fine but the dashboard I have access do I'm unable to edit and even as the admin I cant give myself the edit rights since I didn't make it....Hopefully someone out there will know the solution !
Hi rondev I think you might have solved it ! So the embedded fields I need were already set in the survey flow but when I set up an action to email the contractmanager, it didn't send.I went back to the survey flow and noticed that it said:"ContactManagerEmail" text set - Value will be set from panel or URLSo i then had the option to set the value which inserted piped text based on the contactmanager email field and my test email came through :)So I guess the answer was I needed to set the value to make it work !Sounds simple now I say it outloud...
Doh.Thanks TomG I think I was getting mixed up here. So the import of new contacts to a list also updates/populates the XM directory doesn't it. I was thinking about it the wrong way round !Thanks for your help!
Hi @KatAYou've given me so much to think about now, thanks for all your input!
Hi KatA Wow thanks for the reply !Ok, so if I follow correctly...you use Qualtrics to:Build and display the 'form' Which in turn pulls through the info from XM directory via piped text you want people to check People can then alter the info if it's incorrect ? Any changes then update the existing XM directory contact record Have i understood correctly ? Could you also use this approach to add in brand new contacts to the directory ?The part I'm really interested in is the altering info part.. how does this work? I'm new to this so I'm unsure how they could change the info that has been piped inThanks again for replying and giving me some interesting ideas :-)
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