Hi Qualtrics users!
I've recently taken over the running of Qualtrics in my organisation and I've noticed something strange that I hope someone can help me with
When a customer replies to our survey, they get a thank you email. Nothing strange there I hear you think
The strange thing is I can't figure out where in the survey flow it's set to send !
There are no thank you emails set to send in the survey termination panel
There are no thank you emails set up in the distribution section.
So I'm kind of at a loss as to where this rule to send Thank you emails could be set...
Anyone got any ideas??!
Question
Strange 'thank you email' behaviour
Hi MatthewM
Thanks for replying!
Checked both places and nothing set up at all... It's so strange !
I'm running out of ideas!
+30Or how about this option in the Survey Options?
Hi again MatthewM
Nope, the only option ticked in the survey options on the survey I'm looking at is a redirect to a URL !
I have found the than you message in question in the messages library.. I'm wondering if anything strange will happen If i just delete the message itself ?
+23There are (or used to be) triggers in mailing list settings, which allowed sending an email on adding to a mailing list for example.
+23
Sign up
Already have an account? Login
Welcome! To join the Qualtrics Experience Community, log in with your existing Qualtrics credentials below.
Confirm your username, share a bit about yourself, Once your account has been approved by our admins then you're ready to explore and connect .
Free trial account? No problem. Log in with your trial credentials to join.
No free trial account? No problem! Register here
Already a member? Hi and welcome back! We're glad you're here 🙂
You will see the Qualtrics login page briefly before being taken to the Experience Community
Login with Qualtrics
Welcome! To join the Qualtrics Experience Community, log in with your existing Qualtrics credentials below.
Confirm your username, share a bit about yourself, Once your account has been approved by our admins then you're ready to explore and connect .
Free trial account? No problem. Log in with your trial credentials to join. No free trial account? No problem! Register here
Already a member? Hi and welcome back! We're glad you're here 🙂
You will see the Qualtrics login page briefly before being taken to the Experience Community
Login to the Community
Welcome! To join the Qualtrics Experience Community, log in with your existing Qualtrics credentials below.
Confirm your username, share a bit about yourself, Once your account has been approved by our admins then you're ready to explore and connect .
Free trial account? No problem. Log in with your trial credentials to join.
No free trial account? No problem! Register here
Already a member? Hi and welcome back! We're glad you're here 🙂
You will see the Qualtrics login page briefly before being taken to the Experience Community
Login with Qualtrics
Welcome! To join the Qualtrics Experience Community, log in with your existing Qualtrics credentials below.
Confirm your username, share a bit about yourself, Once your account has been approved by our admins then you're ready to explore and connect .
Free trial account? No problem. Log in with your trial credentials to join. No free trial account? No problem! Register here
Already a member? Hi and welcome back! We're glad you're here 🙂
You will see the Qualtrics login page briefly before being taken to the Experience Community
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.