Taking ownership of a Dashboard

Question

Hi Qualtrics users!I've searched for an answer on this but I'm not able to find anything so I'm hoping someone can help me.I want to edit an existing dashboard that was setup by another user. The dashboard was shared to me but I don't have the usual edit options.That user has since left our organisation and their account was downgraded to a ticket user.I'm set as a the brand admin so I hoped I would be able to edit is but I can't work out how to give myself the permission to do so!Help!

JABrown · Accepted Answer

Hello rmprest and torybart - Had the same issue today. Followed the instructions here: https://www.qualtrics.com/support/vocalize/sharing-dashboards/adding-project-administrators-to-a-dashboard-cx/Because the original owner's user rights were downgraded, you will need to re-enable the account and make it a brand administrator again to access the dashboard.  When following step 5 in the Adding & Removing Project Administrators section, be sure to search for yourself by your first name so you get your correct record from the drop down. By habit, I entered my email and couldn't understand why I couldn't add myself as administrator. Hope this works for you.

rmprest · Answer

Hi torybart Yep I'm not able to do this either, I can transfer surveys fine but the dashboard I have access do I'm unable to edit and even as the admin I cant give myself the edit rights since I didn't make it....Hopefully someone out there will know the solution !

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