Unfortunately, I have not found a solution to multiple decimal points. When I contacted Support, I was told that there is no way to change the number of places shown. So for now, I'm telling users to ignore all the decimal places.
I tried this method and my resolution time is displaying in days, but with multiple decimal points. For example, resolution time = 0.0053231418443829. Has anyone else run into that problem?
My IT department will not add the DKIM records to our mail server because "Putting in the DKIM for this sender (only) would cause rejections for all other senders (including us) for any recipients that check for these records." Has anyone else run into this problem?
I've experienced the same problem when opening the invitation in Microsoft Outlook. The question choice doesn't carry over when the survey opens in your browser. It works fine when I tested with my gmail account, but won't work in Outlook. I called Qualtrics Support and was told that this is an Outlook issue. I'm not sure if it matters which version you have of MS Office, but you might want to check. I have MS Office 2010 on my laptop. Regards, Chris S Alliance HealthCare Services
Thanks Kate. I have considered a solution that involves weighting the responses when doing the analysis, but we use the API to pull the data into our data mart to display on a dashboard. There isn't any way to weight the responses in the tool we use (QlikView). Thanks for the suggestions. I appreciate the help.
I love Qualtrics for many reasons: 1. The product is easy to use and intuitive. 2. Powerful reporting and analysis tools. 3. Great people to deal with in Sales and Support. 4. Excellent Support organization. They take the time to listen and go above and beyond to ensure your success. 4. Great summit meetings where you learn a lot and have fun!
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