Replies posted by ChrisLawton | XM Community

Replies posted by ChrisLawton

10 Replies

ChrisLawton
Level 2 ●●
ChrisLawtonLevel 2 ●●
asked in Survey Platform

How to pass Response URL to a third-party system?

Hi @ThomasW_IronMountain - thank you so much for your response! I personally am not comfortable with Javascript, but can pull in my IT team. I’ll dig into this further with them as a possible solution. Thanks again!

2
ChrisLawton
Level 2 ●●
8 months ago
ChrisLawton
Level 2 ●●
ChrisLawtonLevel 2 ●●
asked in Survey Platform (Before March 2021)

Is there a way to send an e-mail notification that a survey invitation has been sent?

Just a quick update... I was able to design a process, but I have to download the contact list in order to get all of the embedded data fields, then merge that in with the distribution history, and finally use a mail merge to send out e-mail notifications. It works, and is much faster than doing this manually, but is a bit of a convoluted workaround.

3
ChrisLawton
Level 2 ●●
3 years ago
ChrisLawton
Level 2 ●●
ChrisLawtonLevel 2 ●●
asked in Survey Platform (Before March 2021)

Is there a way to send an e-mail notification that a survey invitation has been sent?

Thanks for your response Heith! I thought of this too, but the distribution download doesn't contain my embedded data files - just the customer info and link - so it's not possible for me to use Mail Merge to send the notifications to the team members associated with each customer. Are you able to get those fields included when you download the distribution history?

3
ChrisLawton
Level 2 ●●
3 years ago
ChrisLawton
Level 2 ●●
ChrisLawtonLevel 2 ●●
asked in Survey Platform (Before March 2021)

How to add an image file to display with a question?

Thanks for your reply Tchoupie! I'd forgotten I could add an image as part of the rich text editor, but it's not working very well, either. I'll continue looking for a solution, and will experiment more with the rich text editor too.

2
ChrisLawton
Level 2 ●●
4 years ago
ChrisLawton
Level 2 ●●
ChrisLawtonLevel 2 ●●
asked in CX Dashboards

Combining like responses from separate form fields into one field on CX Dashboard

Thanks Akdashboard!! I'd created the generic group, but hadn't changed the individual fields to Multi-answer sets. I don't understand why it works, either, but am glad it does!! Thanks for your help!

2
ChrisLawton
Level 2 ●●
4 years ago
ChrisLawton
Level 2 ●●
ChrisLawtonLevel 2 ●●
asked in CX Dashboards

How to add first Distribution totals to what's reported in Vocalize

Thanks so much for your suggestion bansalpeeyush29! Our survey is ongoing, on a monthly basis (eventually will be weekly), so I don't think this is something I can do at this time. I've worked around it by adding number charts to display a constant number, and I'm manually updating it periodically. Eventually, I hope we have enough invitations and responses that it becomes immaterial and I'll just go with the Qualtrics calculation.

2
ChrisLawton
Level 2 ●●
5 years ago
ChrisLawton
Level 2 ●●
ChrisLawtonLevel 2 ●●
asked in CX Dashboards

How to report Ticket resolution time in days, rather than minutes

I'm not seeing that as an option? I've used a simple chart, with Average as the metric and resolutiontime as the field being averaged. This is what I see: !

8
C
4 years ago
AmaraW
Qualtrics Employee
AmaraWQualtrics Employee
published in XM Community Instructions

👋 Community Introductions

Hi everyone. I'm Chris Lawton, and am the Sr. Director of Customer Experience at Deltek - a software development company specializing in building financial, CRM, and project management software for project-focused firms. I've been using Qualtrics for just a few months, and am excited to learn from you all!

3081515
adrianamorales
6 days ago
K
Karen_Akerlof
asked in Survey Platform (Before March 2021)

How can I change the spacing on form elements and boxes?

I spent a bit of time looking, and found another post that solved the label formatting issue! Here's a link to the post: https://www.qualtrics.com/community/discussion/2123/fitting-labels-into-one-line-in-text-entry-form-question If you add a no break tag to the labels' html coding, it will keep the label all on one line: <nobr> label</nobr>

4
ChrisLawton
Level 2 ●●
5 years ago
K
Karen_Akerlof
asked in Survey Platform (Before March 2021)

How can I change the spacing on form elements and boxes?

Hi Karen - I'm just curious if you ever found a solution to the issue with the label formatting? I'm experiencing the same problem.

4
ChrisLawton
Level 2 ●●
5 years ago

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