I just a customer request for this same metric as well - for Open/In progress tickets - how to calculate and present on a dashboard the average days (created to current date) for open/in progress tickets. Need to report on dashboard. Repoke at this - anyone have a solution?
In the retail space, if you have surveys that are triggered off the back of a purchase behavior, you may want to consider temporarily changing your survey design to be more sensitive to how consumers are feeling about the return to in store shopping - and how those experiences have changed with new rules, policies and processes in place to keep them safe. Focus less on things like NPS and more about how they are handling transitioning back to shopping and what their feeling. Look for opportunities to help customers adjust to new norms. It also is a perfect time to get frontline feedback from employees - they as well have new processes to onboard and new experiences that will impact customer experience - as well their own employee experiences.
I just had a client comment about the issue with the login link as well under and SSO setup. I have just added this new "Product Idea". Upvote it to get it more attention if you agree with the concept - or as well - add thoughts on other approaches to address to the issue. https://www.qualtrics.com/community/discussion/7539/collaborate-survey-project-login-link-not-sso-friendly/p1?new=1
Suggestion - check with your Qualtrics AE to see if their QClassroom solution would help. QClassroom is an offering that seamlessly delivers course evaluations based on learning management tools. Qualtrics has integrated a few platforms like Canvas to support this solution. Canvas may be on the list of what they have tackled. There may be something Qualtrics can offer to help your use-case.
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