Ticket days open custom metric | XM Community
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How can I create a custom metric for Ticket days open =



If status = In Progress, Open

DateTimeNow - createdAT



If status = Closed

resolutionTime / 1440



If status <>= In Progress, Open, Closed then null



Thanks,

Tim

I just a customer request for this same metric as well - for Open/In progress tickets - how to calculate and present on a dashboard the average days (created to current date) for open/in progress tickets. Need to report on dashboard. Repoke at this - anyone have a solution?

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