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Ticket days open custom metric

  • November 12, 2019
  • 1 reply
  • 80 views
Tim
Level 2 ●●
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  • Tim
  • Level 2 ●●
How can I create a custom metric for Ticket days open = If status = In Progress, Open DateTimeNow - createdAT If status = Closed resolutionTime / 1440 If status <>= In Progress, Open, Closed then null Thanks, Tim
    UgamIC_Christine

    1 reply

    UgamIC_Christine
    QPN Level 2 ●●
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    I just a customer request for this same metric as well - for Open/In progress tickets - how to calculate and present on a dashboard the average days (created to current date) for open/in progress tickets. Need to report on dashboard. Repoke at this - anyone have a solution?

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