Join us for our monthly Onboarding Office Hours event series. Our experts will introduce you to Qualtrics, the resources available to you, and how to get started in the platform. This free onboarding session is designed for new Qualtrics users and will have a live Q&A session. Space for this event is limited — please only register if you plan to attend live. Please note: the list below automatically adjusts the event times to your browser’s time zone, and may appear differently on the registration page.Upcoming Sessions Follow-Up Resources & Next StepsExplore your personalized Customer Success Hub to connect with your account team, view your account details, access your services, and more. Receive step-by-step guidance on creating your first project using one of our Launch a Project checklists. Attend a free product training hosted by our experts at an upcoming Learn Qualtrics Live event. Explore all of the resources available to you using the Explore My Qualtrics Resources ch
Join us for our biannual XM Excellence event series. Our product experts will host three breakout sessions focusing on XM for Strategy & Research, XM for Employee Experience, and XM for Customer Experience. Each session will discuss Qualtrics best practices you can use today to improve your programs. This free session is designed for all Qualtrics users. Space for this event is limited — please only register if you plan to attend live. Please note: the list below automatically adjusts the event times to your browser’s time zone, and may appear differently on the registration page.Upcoming SessionsFeedbackWe value your insights and feedback. Please share your feedback on our digital events here.
Welcome to the XM Insider! Get the latest as we round up the need-to-know product updates, events, and training resources we’ve released in the last month. Don’t forget to subscribe to the XM Insider category by clicking the button in the top-right corner of the category page. Tell us what updates you’re most excited about in the comments below!👇 CoreXM & DesignXMFind out what trends market researchers are anticipating in 2024, stay up to date with this month’s product innovations, and get curated help with the new Customer Success Hub. Customer Experience (CX)Hear what 10,000 consumers said about their most recent digital experiences, learn how to make the business case for XM investments, and be sure to register for our upcoming virtual events. Employee Experience (EX)Meet other HR professionals at X4, get tips on designing action-centric dashboards for executives, and learn what to expect from your workforce in 2024. Industry Updates Looking for the most recent updates in High
📰 What's New at Q: MarchXM Insider Release Welcome to the XM Insider! Get the latest as we round up the need-to-know product updates, events, and training resources we’ve released in the last month. Don’t forget to subscribe to the XM Insider category by clicking the button in the top-right corner of the page. Tell us what updates you’re most excited about in the comments below!👇 CoreXM & DesignXMRead the latest XM Institute research on how customers react to bad experiences in your industry, learn how to improve your contact management strategy, and show off your skills with Qualtrics certifications. Customer Experience (CX)Learn how to utilize trends to make business impact at our upcoming webinar, find out how Gartner ranked Qualtrics’ CX solutions, and see Michelle Obama and others at X4! Employee Experience (EX)Understand how AI is changing your workplace, explore your personalized Customer Success Hub, and register now to join us in London or Sydney. Industry Updates Look
What’s New X4 2024 Agenda for Salt Lake City is Now Live!The X4 2024 agenda features 7 tracks, 50+ speakers from world-class brands and mainstage conversations with Michelle Obama, Dwyane Wade, Lindsey Vonn, and more. Plan your X4 experience in Salt Lake City today. See the agenda. Gartner Names Qualtrics a Leader for Voice of the CustomerThe Gartner® Magic Quadrant™ for Voice of the Customer (VoC) 2024 report has been published, and we’re excited to share that Qualtrics has been named a Leader in the VoC market once again! Read the report. Get the Help You Need in the Customer Success HubAll of Qualtrics’ resources are now available all in one place: the Customer Success Hub! The Hub is an always-on, one-stop shop to make it easy for you to manage your license, grow your Qualtrics expertise, connect with your account team, and much more! Access your Hub. Take Your Skills to the Next Level with Qualtrics CertificationsElevate your XM proficiency with Qualtrics Certifications in key exp
What’s New X4 2024 Agenda for Salt Lake City is Now Live!The X4 2024 agenda features 7 tracks, 50+ speakers from world-class brands and mainstage conversations with Michelle Obama, Dwyane Wade, Lindsey Vonn, and more. Plan your X4 experience in Salt Lake City today. See the agenda. New Research Shows How Bad Experiences Impact Spending BehaviorsQualtrics XM Institute asked over 28,000 people across 26 countries how they responded to their recent bad experiences. The global impact? $3.7 trillion at risk. See results for your industry. Get the Help You Need in the Customer Success HubAll of Qualtrics’ resources are now available all in one place: the Customer Success Hub! The Hub is an always-on, one-stop shop to make it easy for you to manage your license, grow your Qualtrics expertise, connect with your account team, and much more! Access your Hub. Take Your Skills to the Next Level with Qualtrics CertificationsElevate your XM proficiency with Qualtrics Certifications in key experience
Welcome to the XM Insider! Get the latest as we round up the need-to-know product updates, events, and training resources we’ve released in the last month. Don’t forget to subscribe to the XM Insider category by clicking the button in the top-right corner of the page. Tell us what updates you’re most excited about in the comments below!👇 CoreXM & DesignXMDon’t miss the 2024 Market Research Trends Report, join the XM Community, and be sure to register for our upcoming Community Connect event to learn about Contact Management strategies! Customer Experience (CX)Get curated help in your customer success hub, register for our 2024 Consumer Trends event, and learn why 2024 has been labeled “The Year of Trust”. Employee Experience (EX)Discover how an HR Center of Excellence can transform your business, register for X4, and take advantage of free product training with our Learn Qualtrics Live event! Industry Updates Looking for the most recent updates in Higher Education, K-12, or Gover
What’s New Collaborate with other XM professionals online in the XM CommunityJoin our free Community by becoming a member! Ask questions, get help, access our Rank and Rewards program, and gain direct access to Qualtrics product leaders. Join now! Explore Qualtrics’ Market Research Knowledge BaseFind the guidance you’re looking for -- from ebooks to research to articles -- on topics such as statistics, data analysis, focus groups, and much, much more. Start exporing! The 2024 Research Trends Report is LiveWe spoke to more than 3,000 researchers in 14 countries around the world to discover what trends are shaping the year ahead. Learn about the top trends across the globe, AI’s impact on market research, and tips to combat the widening skill gap. Access the report. Register for X4 2024Registration is still live for X4 in Salt Lake City! Join 10,000 XM professionals for three days of product training, keynote speakers, and concerts, and more. Reserve your ticket now before they get sold
In recent years, businesses have had to adapt quickly to a changing landscape. Now that things have settled, forward-thinking companies are shifting their focus from crisis management to growth, as they use powerful insights provided by market research to drive the bottom line and build enduring brands. We spoke to more than 3,000 researchers in 14 countries around the world to discover what trends are shaping the year ahead. Check out the report to learn: Key priorities for research leaders in 2024 How AI has become a positive tool for researchers What businesses can do to combat the widening skills gap in market research How this year’s trends differ across global regionsRead the report now> We want to hear from you! How does your organization use artificial intelligence (AI) in your research efforts?
What’s New 2024 Market Research Trends ReportWe spoke to more than 3,000 researchers in 14 countries around the world to discover what trends are shaping the year ahead. From the impact of AI on market research to the widening skills gap, you’ll find all the hottest topics in the report. Read the report now! Register for X4 2024Registration is live for X4 in Salt Lake City! Join 10,000 XM professionals for three days of product training, keynote speakers, and concerts, and more. Reserve your ticket now to take advantage of Early Bird pricing. Register now! All-New Product InnovationsCheck out our latest product updates and get a glimpse into future innovations. Be sure to follow the 'Product Release Notes' category for the latest news! Read more about the latest features. Curated Help Available in the Customer Success HubAll of Qualtrics’ resources are now available all in one place: the Customer Success Hub! The Hub is an always-on, one-stop shop to make it easy for you to manage your
Image of Qualtrics’ Customer Success Hub In case you missed it... All of Qualtrics’ resources are now available all in one place: the Customer Success Hub! The Hub is an always-on, one-stop shop to make it easy for you to manage your license, grow your Qualtrics expertise, connect with your account team, and much more!Within the Customer Success Hub, you can:Expand your Qualtrics knowledge through our Grow My Skills learning checklists Submit and manage support tickets for your organization Manage your license and services Find on-demand resources such as training videos and support pages Contact live help, including your brand administrator, account manager, XM Success team, and Qualtrics supportThe Customer Success Hub is dynamic and is curated just for you and your organization. Be sure to check back into the Hub often for the newest updates and resources!Visit your Customer Success Hub now>
LIVE WEBINAR SERIESCommunity Connect: Deploying your Contact Management & Communication Strategy | March 2024Register for a Session! Join us for Community Connect, our 45-minute virtual meetups designed for Qualtrics users to collaborate, share ideas, and discuss challenges and solutions. During the event, attendees will have the opportunity to connect with their peers and share their insights with the purpose of helping one another and building a network of peer support. Topics will rotate throughout the year. Reviewing the discussion questions prior to the event is strongly recommended. Space for this event is limited — please register only if you plan to attend live. The agenda will run as follows:Welcome & announcements (5 minutes) Introduction to discussion topic (5 minutes) Group discussion (30 minutes) Your resources and closing (5 minutes) During the group discussion, a Qualtrics employee will moderate a conversation about the following questions:Where do you source c
XM Insider Release Welcome to the XM Insider! Get the latest as we round up the need-to-know product updates, events, and training resources we’ve released in the last month. Don’t forget to subscribe to the XM Insider category by clicking the button in the top-right corner of the page. Tell us what updates you’re most excited about in the comments below!👇 CoreXM & DesignXMGet your hands on the latest research with the 2024 Global Research Trends report, find out what’s new in AI, and track the newest Qualtrics product updates! Customer Experience (CX)Find out how you stack up against the all-new NPS benchmarks, discover what customers really want with our 2024 Consumer Trends Report, and get registered for X4 2024! Employee Experience (EX)Delve into the latest research with our EX 2024 Trends Report, learn how your employees perceive AI in the workplace, and understand how to avoid pitfalls in your feedback programs. Higher EducationTry out this Faculty Satisfaction survey, joi
XM Insider Release Welcome to the XM Insider, our monthly roundup of need-to-know product updates, events, and training resources, and more! Be sure to subscribe to the XM Insider category by clicking the Subscribe button in the top-right corner of the page so you won’t miss a thing. Tell us what updates you’re most excited about in the comments below!👇 CoreXM & DesignXMCatch up on the best content from the XM Institute, check out our new Communi-tea podcast, and track the latest product updates with our monthly release notes! Customer Experience (CX) Discover how to value an at-risk customer automatically, take the XM Ambition assessment, and join us as we share how to get started with Experience ID (XiD) and workflows! Employee Experience (EX) Delve into the latest research with our EX 2024 Trends Report, learn about AI in experience management, and join us for a webinar all about the trends reshaping employee experience! Higher EducationLearn how to survey students with dual
Managers are key to unlocking maximum team productivity and engagement, but today managers are overstretched and burned out. Their team may have gotten bigger, their responsibilities have gotten broader, and it's likely they are losing touch with their employees - especially those that work remotely.If managers can’t connect with or build trust or empathy with their team, it is a perfect recipe for disaster including presentism, attrition and low productivity - putting the entire organization at risk.This is why we developed the new Engagement Headlines widget. This new purpose-built dashboard widget provides managers with their own personalized engagement results in an engaging and simple layout, so they know exactly what they're doing well, and what to focus on for improvement. Curated insights automatically point managers toward the right actions, and integration with Idea Boards and Action Planning unlocks collaboration with employees to ensure action plans are aligned to team nee
What’s New The Customer Success Hub: Always Online and Ready to Help Experience the brand-new new Customer Success Hub, your digital front door to personalized content that makes it easy for you to get the most from your Qualtrics license. Check it out. How HR Leaders Are Evolving Their Employee Listening ProgramsIn this study, you’ll gain insight into the new ways that organizations use their listening programs to drive organizational goals. Read the study. Every Manager Can Be an Engagement Expert With New Engagement HeadlinesThis new tool provides managers with their own personalized engagement results in simple layout, making it clear what they're doing well and what to focus on for improvement. Try it out. What Senior HR Professionals Are Saying About Employee Listening From shifting work norms to organizational priorities, a lot has changed over the last three years. To gauge this change, we decided to get a pulse from over 1,000 senior HR professionals on the current state of HR
What’s New The Customer Success Hub: Always Online and Ready to Help Experience the brand-new new Customer Success Hub, your digital front door to personalized content that makes it easy for you to get the most from your Qualtrics license. Check it out. Reimagining Omnichannel CX in the Age of AICustomer service phone calls, chats, website visits, social posts, and online reviews generate billions of data points. Download this guide to explore the 3 steps to capitalizing on this goldmine of insights using AI. Read now. The Economics of NPS in 2023In our study, we examined the relationship between NPS and customer experience, and observed key insights on how customer loyalty differs across 22 different industries. Read the results. The Future of CX: Tapping Into the Power of Omnichannel InsightsAccording to IDC, 80% of customer data will be unstructured by 2025. Learn how to acquire buy-in from stakeholders, uncover customer insights, and activate them across your organization in this o
What’s New The Customer Success Hub: Always Online and Ready to Help Experience the brand-new new Customer Success Hub, your digital front door to personalized content that makes it easy for you to get the most from your Qualtrics license. Check it out. Learn How Woolworths Grew their Research Panel by 10X in Two YearsWoolworths has more than 1,250 stores with 23 million visitors per week. Learn how their Market Research team was able to break down data silos, centralize data, and deliver high quality insights for more informed business decisions. Learn more. Discover the Impact of Artificial Intelligence on Experience ManagementLearn about the types of AI available in Qualtrics, our approach to data security and privacy, and the future ahead for XM and AI. Find out more. Join Industry & Interest Groups in the XM CommunityThe XM Community offers a range of Industry & Interest Groups– private spaces to connect and share best practices while gaining access to resources and though
Join us as we discuss how to think about leading CX & EX programs through times of change. Whether it be a change of senior leadership, mergers and acquisitions, economic changes or other types of change, we will discuss how to continue to show your program value, identify a clear purpose and create buy-in to work towards further benefiting business objectives.Option 1: Wednesday, August 23rd at 7:00 pm ET/9:00 am AEST - Register hereOption 2: Thursday, August 24th at 10:00 am ET/12:00 am AEST - Register hereWe’ll see you there!
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
