Now every frontline manager can be an Engagement expert-- Engagement Headlines now available | XM Community

Now every frontline manager can be an Engagement expert-- Engagement Headlines now available

  • 26 July 2023
  • 3 replies
  • 253 views

Userlevel 4
Badge +11
  • Qualtrics Employee
  • 19 replies

 

Managers are key to unlocking maximum team productivity and engagement, but today managers are overstretched and burned out. Their team may have gotten bigger, their responsibilities have gotten broader, and it's likely they are losing touch with their employees - especially those that work remotely.

If managers can’t connect with or build trust or empathy with their team, it is a perfect recipe for disaster including presentism, attrition and low productivity - putting the entire organization at risk.

This is why we developed the new Engagement Headlines widget. This new purpose-built dashboard widget provides managers with their own personalized engagement results in an engaging and simple layout, so they know exactly what they're doing well, and what to focus on for improvement. Curated insights automatically point managers toward the right actions, and integration with Idea Boards and Action Planning unlocks collaboration with employees to ensure action plans are aligned to team needs. 

 

These curated insights for managers are powered by a proprietary algorithm developed by our in-house I/O experts, which looks at both employee feedback and the practical reality for managers. The points-based algorithm takes a holistic approach considering Favorable Scores, Comparisons (Internal, Historical and/or External), Impact on Key Metrics and Actionability in order to give the best, prescriptive guidance to managers.

This means only the most relevant team insights to celebrate, and the most critical and impactful opportunities for taking action are revealed to the manager -- removing the guesswork and time and effort required for managers to interpret employee feedback.

Organizations can start using the Engagement Headlines widget with little to no configuration by leveraging our proven approach to measuring beyond engagement (EX25 XM Solution), or even add their own key metrics to the widget while maintaining the simple and engaging layout. 

Brands with an EX Foundational, Engagement, or Pulse Add-On license will automatically have the widget enabled in their dashboard creation settings when it becomes Generally Available starting in August 2023.

Give Engagement Headlines a try and tell us what you think below!


3 replies

Userlevel 3
Badge +13

When do we get access?

 

Userlevel 1
Badge +1

When do we get access?

 

I just noticed this widget first being available in EX today. 

Userlevel 3
Badge +13

Yes, it was active yesterday! Now just figuring it out.

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