I want the survey to open in an overlay when clicked on the feedback button. However the current size of the overall appears to be small to my liking.Please help with any customization here.Feedback button overlay
We are trying to use the same survey questionnaire on mobile as well as desktop. The likert scale question appears horizontal on the desktop version but vertical on mobile. I need help to make it appear horizontal on mobile too. Attached is a screenshot for reference.!
Using the anonymous link survey, I would like to collect the customer's Geo Location but not the IP address. If I uncheck the "anonymize response" option, the other Qualtrics users in my organization will be able to see the IP address. Is there a way where the users can see only the Geo Location and not the IP Address. Can we set it up using the user permission in the Admin suite? Thanks, Lubna
We use an anonymous link to survey customers after their issue gets resolved on social media chat support (Facebook messenger etc..). The link is shared through personal messaging. The same link is shared with 1000s of customers throughout the year but is appeneded with a few fields to differencate each response. We have enabled the ballet box stuffing option to prevent multuple responses from the same link. However, we see multiple responses from the same link from same device and within the same hour as well. Could some suggest hacks to disbale the link or throw up an error message when a response is already submitted once?
I use an anonymous link to survey customers after their issue gets resolved. The link is shared through emails. The same link is shared with 1000s of customers throughout the year. We want set an expiration date to the link that is being shared. For e.g. The link should not display the survey if it is clicked after a week. The settings do not allow me to set this condition. There is a setting to set expiration date for the survey, which does not work for me as the same link will be accessed by other customers throughout the year. Please suggest what needs to be done to get these settings right.
We have a side by side question , it has 5 statement and 1 column with 11 scale rating. It looks good on a desktop view, however when viewed on a mobile we see a scroll bar. attached is a screenshot of the same. I want to use a mobilefriendly question without making any changes. !
I have a single question survey with multiple choices. The user can select more than one choice. I want to force response to this question. Instead of using the Force response option, I want to disable or grey out the submit button untill the question is answered.
I am trying to build a random pop up survey. The survey has to be responsive, should work on all devices (both mobile & desktop). The chosen creative is the new responsive creative. It does not have an option to display. I would like to display the survey invitation(creative) when the user is on the site and is focuesd on a page for more than 60 seconds.
We are using an anonymous survey link to survey customer on assisted chat experience. The customers are responding multiple times from the same link. We have noticed multiple responses from a few customers inspite of enabling "prevent ballot box stuffing" option int he survey options. Also I dont see the "Retake survey" option under survey protection for the survey.
I am planning to introduce a survey in a infobar for mobile sites. I need help to create\\link a survey in the infobar. The documentation does not have enough information on this.
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