Hello everyone!! Is there a way to bulk delete/change status to close tickets based on ticket status and other ticket data? i have found a way to delete single tickets using API, however you need a ticketKey.which to me seems like a manual task to do it one by one. i need to delete or change status of 200 odd tickets https://api.qualtrics.com/74478ffd002fc-delete-a-tickethttps://api.qualtrics.com/ff7c5c93097b4-update-ticket
We are using Sf outbound workflow + web service task to import data from SF to Qaultrics. that is working well. SF is creating dupes (appointments edited or duplicated due to some reason), hence there are multiple responses being created by the same unique ID. I wanted to check if there is a way to create new responses and update the older response based on a unique ID? i was thinking of a webservice task but not sure which one to use. ??
i would really love to see a feature to setup Thank You SMS workflow based on embedded data.Eg: Where if the respondent is a promoter and doesnt want to be contacted. send them a Thank you SMS. We currently have a option to send them another SMS invite but no thank you sms.
Hey guys, has anyone used Directory import automation SFTP to Qualtrics, using a Private SSH key? We were previously using a contact import automation from the directory section and usign SFTP import with username and password, and then distribution via email/SMS, this was working fine. however the clients IT team wants to now use a private SSH key instead of the password. in the Directory->Automations section we can use SSH, however that only allows me to use a public key and needs to configured back to the SFTP (i am assuming i am correct on this, if i have read the below support page correct). https://www.qualtrics.com/support/iq-directory/automations/file-import-sources-for-contact-automations/#SFTPServer However this is not what the IT team wants to do, they want to use a private key instead. For using a private key we have to configure a SFTP account via extensions. and this can be later used in a workflow. as mentioned in the below support pagehttps://www.qualtrics.com/suppor
Hi Guys, i am trying to create a custom authentication error message. I was able to do that. Just wanted to check if there is a way yo move it to the bottom of the page, may be just below the bottow of the authenticator field
I want to create a integration as a proof of concept. and have a trail account with zendesk, i am a brand admin in our Qualtrics instance.can anyone please help me with the same. no help from Zendesk or Q Support
Hello Braintrust I am a complete Newbie to Qualtrics, have been given a project that has been already programmed by a colleague who has left the company. We have been importing contact lists from the SFTP server (given by the client weekly), filtering them in the required frequency rule in excel, and setting up the email blastouts and reminders manually.want to get some help on Automating this process TA
I tried contacting support they said we have to do it manually. They all have the same level of access and same user type.
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