Contact import SFTP to Qualtrics, using a Private SSH key? | XM Community
Skip to main content
Question

Contact import SFTP to Qualtrics, using a Private SSH key?

  • August 1, 2023
  • 1 reply
  • 283 views

Forum|alt.badge.img+5

Hey guys, has anyone used Directory import automation SFTP to Qualtrics, using a Private SSH key?

 

We were previously using a contact import automation from the directory section and usign SFTP import with username and password, and then distribution via email/SMS, this was working fine. however the clients IT team wants to now use a private SSH key instead of the password. 

in the Directory->Automations section we can use SSH, however that only allows me to use a public key and needs to configured back to the SFTP (i am assuming i am correct on this, if i have read the below support page correct). 

https://www.qualtrics.com/support/iq-directory/automations/file-import-sources-for-contact-automations/#SFTPServer

 

However this is not what the IT team wants to do, they want to use a private key instead. 

For using a private key we have to configure a SFTP account via extensions. and this can be later used in a workflow. as mentioned in the below support page

https://www.qualtrics.com/support/survey-platform/actions-page/extract-data-from-sftp-files-task/

 

However i am still having a issue top configure a task as the distribution task doesnt let me configure all the embeded data reuired to the lists and later for the distribution. 

 

Can i get some help on the same. ??

 

 

1 reply

Aanurag_QC
QPN Level 5 ●●●●●
Forum|alt.badge.img+31

You would need to enable the public key without which it wont be possible in the current Qualtrics setup.

 

You can check with Qualtrics support for customisation options.


Leave a Reply