Contact import SFTP to Qualtrics, using a Private SSH key? | XM Community
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Hey guys, has anyone used Directory import automation SFTP to Qualtrics, using a Private SSH key?

 

We were previously using a contact import automation from the directory section and usign SFTP import with username and password, and then distribution via email/SMS, this was working fine. however the clients IT team wants to now use a private SSH key instead of the password. 

in the Directory->Automations section we can use SSH, however that only allows me to use a public key and needs to configured back to the SFTP (i am assuming i am correct on this, if i have read the below support page correct). 

https://www.qualtrics.com/support/iq-directory/automations/file-import-sources-for-contact-automations/#SFTPServer

 

However this is not what the IT team wants to do, they want to use a private key instead. 

For using a private key we have to configure a SFTP account via extensions. and this can be later used in a workflow. as mentioned in the below support page

https://www.qualtrics.com/support/survey-platform/actions-page/extract-data-from-sftp-files-task/

 

However i am still having a issue top configure a task as the distribution task doesnt let me configure all the embeded data reuired to the lists and later for the distribution. 

 

Can i get some help on the same. ??

 

 

You would need to enable the public key without which it wont be possible in the current Qualtrics setup.

 

You can check with Qualtrics support for customisation options.


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